even better you have the progress and progress_media timestamps too<br>so you can measure from the instance you got the first ringing indication<br>so then you can also measure how long it took to start ringing too (PDD)<br>
<br><br><div class="gmail_quote">On Wed, Mar 17, 2010 at 10:46 AM, Brian West <span dir="ltr"><<a href="mailto:brian@freeswitch.org">brian@freeswitch.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Call start answer time minus call start time = ring time in the CDR<br>
<font color="#888888"><br>
/b<br>
</font><div class="im"><br>
On Mar 16, 2010, at 5:21 PM, Fraser Redmond wrote:<br>
<br>
> I'm converting a call-center app from Asterisk to FreeSwitch (using xml and javascript dialplans) and I think I've worked out how to do nearly everything, except for tracking one important metric: How long the phone rang before an agent picked it up.<br>
<br>
<br>
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