Hello FreeSWITCH folks,<br><br>I was asked to join a project in the VoIP field. Being a newbie to VoIP, I read a couple of books, many web pages and came across FreeSWITCH. <br><br>Hope you don't mind answering two questions of mine:<br>
<br><br>a) Similar to a call centre application, I'd need to record <b>all</b> conversation. <br>Like "For quality assurance, all conversations will be recorded..."... Could I do that with FS or do I need an additional piece of software or hardware? <br>
If I cannot record all conversation easily, I might be able to water the requirement down to an "Operator monitoring a call, can record the call on demand" (see also the second question)? What about that?<br><br>
b) As an operator, I need to be able to monitor any call. <br>
I understand, that one can get the active connection from FS. Is there a possibility to get into these calls?<br>
Or do I need to hack a "standard" call silently into a conference call
with the operator? If yes, is it possible to do that without the
participants in the call noticing it?<br><br>Thanks a lot for your time and patience.<br><br>Daniel<br>