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<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The XML conf files have been recently modified to replace “$${base_dir}/sounds”
with $${sounds_dir}. The same replacement was done for
$${base_dir}/recordings and $${recordings_dir}. In vars.xml, the X-PRE-PROCESS
cmd to setting the old variable sound_prefix was removed but set commands were
not added for the new variables sounds_dir and recordings_dir. How is FS
finding determining the value of $${sounds_dir} and $${recordings_dir} in the
XML files?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I ask because I have 2 cloned FS servers where one can find
sound files in the IVR when an invalid extension is entered, but the other does
not and is using the wrong path to search for sound files.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Server 2 Fails:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>2010-02-09 11:11:16.735745 [DEBUG]
switch_ivr_menu.c:381 digits '9999'<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>2010-02-09 11:11:16.735745 [DEBUG]
switch_ivr_menu.c:475 action regex [9999]
[/^((5[34][8901][0-9])||(10[0-5][0-9])||(30\d{2}))$/] [0]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>2010-02-09 11:11:16.735745 [DEBUG] switch_ivr_menu.c:565
IVR menu 'teo_ivr' caught invalid input '9999'<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>2010-02-09 11:11:16.735745 [ERR] mod_sndfile.c:194
Error Opening File [/opt/teoswitch/sounds/ivr/ivr-that_was_an_invalid_entry.wav]
[System error : No such file or directory.]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Server 1 Works:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>2010-02-09 11:17:25.085660 [DEBUG]
switch_ivr_menu.c:378 digits '9999'<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>2010-02-09 11:17:25.085660 [DEBUG]
switch_ivr_menu.c:472 action regex [9999]
[/^((5[34][8901][0-9])||(10[0-5][0-9])||(30\d{2}))$/] [0]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>2010-02-09 11:17:25.085660 [DEBUG] switch_ivr_menu.c:562
IVR menu 'teo_ivr' caught invalid input '9999'<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>2010-02-09 11:17:25.085660 [DEBUG]
switch_ivr_play_say.c:1162 Codec Activated L16@8000hz 1 channels 20ms<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>2010-02-09 11:17:25.085660 [DEBUG]
switch_core_io.c:652 sofia/internal/1045@192.168.72.141:5060 receive message
[TRANSCODING_NECESSARY]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>2010-02-09 11:17:26.765470 [DEBUG]
switch_ivr_play_say.c:1454 done playing file<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have compared the conf folders and they are nearly
identical. The only difference I know of is Server 2 was originally
compiled with mod_flite enabled but it is not loaded at runtime. Any
suggestions why one server can find sound files but the other looks in the
wrong path?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Robert<o:p></o:p></span></font></p>
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