<br><br><div class="gmail_quote">On Mon, Nov 23, 2009 at 5:12 PM, Brian West <span dir="ltr"><<a href="mailto:brian@freeswitch.org">brian@freeswitch.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
You do realize that the whole concept is OLD skewl. You should be<br>
popping this info via external resources when the agent is bridged to<br>
the caller and the info is there before they are done saying "thanks<br>
for calling spacely sprockets, this is George how may I help you .... "<br>
<br>
/b<br>
<div class="im"><br></div></blockquote><div>Agreed! Screen pop should be easy in the 21st Century. If it's not then you've got MUCH bigger problems than caller ID being delivered to your FIFO agents...<br><br>-MC<br>
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