<br><br><div class="gmail_quote">On Thu, Sep 24, 2009 at 1:09 AM, Remko Kloosterman <span dir="ltr"><<a href="mailto:R.Kloosterman@mtel.nl">R.Kloosterman@mtel.nl</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><span style="font-size: 11pt; color: rgb(31, 73, 125);" lang="EN-US">Hello Michael,</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);" lang="EN-US"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);" lang="EN-US">Do you still want to follow up on this? I’m having difficulty
gathering the old stuff in an understandable form. Also, it looks like the open
source ACD Spice Telephony by Andrew Thompson can do just what you might need. </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);" lang="EN-US"></span></p></div></div></blockquote><div>I had totally forgotten about Andrew's stuff! Unless people want to build their own 100% community/free/DIY version of a skill-based ACD then I say let's all play with SpiceCSM and help improve it.<br>
-MC<br><br></div></div>