<br><br><div class="gmail_quote">On Sun, Sep 13, 2009 at 8:01 AM, mark morreny <span dir="ltr"><<a href="mailto:markmorreny@gmail.com">markmorreny@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>Hello</div>
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<div>Has any tried setting up an ACD based on skillset? The current out-of-box version of fifo does not seem to support acd based on agent skillset. Does anyone have any experience in doing it with some external scripting using lua or javascript? </div>
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<div>I am interested in hearing how others may have done it as I am trying to implement one myself.</div>
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<div>thx,</div>
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<div>mark</div>
</font><br></blockquote><div><br>I was curious about this myself. Even if someone has built a non-free skills-based ACD using FS I'd like to know about it.<br>-MC<br></div></div><br>