<br><br><div class="gmail_quote">On Thu, Sep 17, 2009 at 4:13 PM, Phillip Jones <span dir="ltr"><<a href="mailto:pjintheusa@gmail.com">pjintheusa@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>I would be interested in this too....</div><div><br></div>Concerning mod_fifo - can you restrict an agent to a slot. So lets say DNIS A is for product A and DNIS B product B - some agents know both - some know just 1 product - would that be possible?<div>
<br></div></blockquote><div><br>Per Tony's post:<br><br>when you assign an agent to take calls off hook you can set a
fifo_pop_order variable that tells you which array indexes to service
and in what order.<br>so if you pretend slot 1 is for general problems
and slot 2 is for hard problems you can put one agent in 1,2 and a more
stupid agent in just 1
<br></div></div><br>So it's a matter of setting up the routing on the calls and the priorities that the agents are allowed to answer.<br>-MC<br>