<div>I would be interested in this too....</div><div><br></div>Concerning mod_fifo - can you restrict an agent to a slot. So lets say DNIS A is for product A and DNIS B product B - some agents know both - some know just 1 product - would that be possible?<div>
<br></div><div><br><div class="gmail_quote">On Thu, Sep 17, 2009 at 3:17 PM, Anthony Minessale <span dir="ltr"><<a href="mailto:anthony.minessale@gmail.com">anthony.minessale@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
I can tell you from years of painful experience, don't use asterisk for queues.<br>see <a href="http://www.freeswitch.org/node/117" target="_blank">http://www.freeswitch.org/node/117</a> <br><br>You don't have to use FS, but please don't let the asterisk siren lure you to the rocks.<br>
<br>mod_fifo is like a tool with basic functions you can exploit however you wish, it does not try to do high level <br>features because those are best left in external logic.<br><br><br>mod_fifo has priorities which means each individual fifo is really an array of 10 fifos<br>
when you set the priority you are choosing which index in the array to insert the caller.<br>when an agent belongs to a queue he drills down the array from 0-9 so you could for instance put everyone in 5 by default and put more<br>
important people in 0 so they always go to the front<br><br>when you assign an agent to take calls off hook you can set a fifo_pop_order variable that tells you which array indexes to service and in what order.<br>so if you pretend slot 1 is for general problems and slot 2 is for hard problems you can put one agent in 1,2 and a more stupid agent in just 1<br>
<br>*shrug*<br><br><br><br><div class="gmail_quote"><div><div></div><div class="h5">On Thu, Sep 17, 2009 at 1:56 PM, Christian Jensen <span dir="ltr"><<a href="mailto:Christian.Jensen@teligence.net" target="_blank">Christian.Jensen@teligence.net</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="border-left:1px solid rgb(204, 204, 204);margin:0pt 0pt 0pt 0.8ex;padding-left:1ex"><div><div></div><div class="h5">
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<p><font color="navy" face="Arial" size="2"><span style="font-size:10pt;font-family:Arial;color:navy">This would be a fantastic addition –
my company is currently looking to Asterisk as a potential candidate for this
if FS can’t do it.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size:10pt;font-family:Arial;color:navy"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size:10pt;font-family:Arial;color:navy">I want FS to win of course </span></font><font color="navy" face="Wingdings" size="2"><span style="font-size:10pt;font-family:Wingdings;color:navy">J</span></font><font color="navy" face="Arial" size="2"><span style="font-size:10pt;font-family:Arial;color:navy"></span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size:10pt;font-family:Arial;color:navy"> </span></font></p>
<div>
<p><b><font color="navy" face="Arial" size="2"><span style="font-size:10pt;font-family:Arial;color:navy;font-weight:bold">Christian Jensen</span></font></b><font color="navy" face="Arial" size="2"><span style="font-size:10pt;font-family:Arial;color:navy"><br>
Software Development Manager</span></font><font color="navy"><span style="color:navy"></span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size:10pt;font-family:Arial;color:navy">Back Office</span></font></p>
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<div style="text-align:center" align="center"><font face="Times New Roman" size="3"><span style="font-size:12pt">
<hr align="center" size="2" width="100%">
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<p><b><font face="Tahoma" size="2"><span style="font-size:10pt;font-family:Tahoma;font-weight:bold">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size:10pt;font-family:Tahoma"> <a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>
[mailto:<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>] <b><span style="font-weight:bold">On Behalf Of </span></b>Michael Collins<br>
<b><span style="font-weight:bold">Sent:</span></b> Thursday, September 17, 2009
11:20 AM<br>
<b><span style="font-weight:bold">To:</span></b>
<a href="mailto:freeswitch-users@lists.freeswitch.org" target="_blank">freeswitch-users@lists.freeswitch.org</a><br>
<b><span style="font-weight:bold">Subject:</span></b> Re: [Freeswitch-users]
skill-based ACD</span></font></p>
</div><div><div></div><div>
<p><font face="Times New Roman" size="3"><span style="font-size:12pt"> </span></font></p>
<p style="margin-bottom:12pt"><font face="Times New Roman" size="3"><span style="font-size:12pt"> </span></font></p>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size:12pt">On Sun, Sep 13, 2009 at 8:01 AM, mark morreny <<a href="mailto:markmorreny@gmail.com" target="_blank">markmorreny@gmail.com</a>> wrote:</span></font></p>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size:12pt">Hello</span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size:12pt"> </span></font></p>
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<div>
<p><font face="Times New Roman" size="3"><span style="font-size:12pt">Has any tried setting up an ACD based on skillset? The current
out-of-box version of fifo does not seem to support acd based on agent
skillset. Does anyone have any experience in doing it with some external
scripting using lua or javascript? </span></font></p>
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<div>
<p><font face="Times New Roman" size="3"><span style="font-size:12pt"> </span></font></p>
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<div>
<p><font face="Times New Roman" size="3"><span style="font-size:12pt">I am interested in hearing how others may have done it as I am trying
to implement one myself.</span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size:12pt"> </span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size:12pt">thx,</span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size:12pt"> </span></font></p>
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<p><font color="#888888" face="Times New Roman" size="3"><span style="font-size:12pt;color:rgb(136, 136, 136)">mark</span></font></p>
</div>
<p><font face="Times New Roman" size="3"><span style="font-size:12pt"> </span></font></p>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size:12pt"><br>
I was curious about this myself. Even if someone has built a non-free
skills-based ACD using FS I'd like to know about it.<br>
-MC</span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size:12pt"> </span></font></p>
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