I can tell you from years of painful experience, don't use asterisk for queues.<br>see <a href="http://www.freeswitch.org/node/117">http://www.freeswitch.org/node/117</a> <br><br>You don't have to use FS, but please don't let the asterisk siren lure you to the rocks.<br>
<br>mod_fifo is like a tool with basic functions you can exploit however you wish, it does not try to do high level <br>features because those are best left in external logic.<br><br><br>mod_fifo has priorities which means each individual fifo is really an array of 10 fifos<br>
when you set the priority you are choosing which index in the array to insert the caller.<br>when an agent belongs to a queue he drills down the array from 0-9 so you could for instance put everyone in 5 by default and put more<br>
important people in 0 so they always go to the front<br><br>when you assign an agent to take calls off hook you can set a fifo_pop_order variable that tells you which array indexes to service and in what order.<br>so if you pretend slot 1 is for general problems and slot 2 is for hard problems you can put one agent in 1,2 and a more stupid agent in just 1<br>
<br>*shrug*<br><br><br><br><div class="gmail_quote">On Thu, Sep 17, 2009 at 1:56 PM, Christian Jensen <span dir="ltr"><<a href="mailto:Christian.Jensen@teligence.net">Christian.Jensen@teligence.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="blue" lang="EN-US">
<div>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">This would be a fantastic addition –
my company is currently looking to Asterisk as a potential candidate for this
if FS can’t do it.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I want FS to win of course </span></font><font color="navy" face="Wingdings" size="2"><span style="font-size: 10pt; font-family: Wingdings; color: navy;">J</span></font><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"></span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<div>
<p><b><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy; font-weight: bold;">Christian Jensen</span></font></b><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"><br>
Software Development Manager</span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Back Office</span></font></p>
</div>
<div>
<div style="text-align: center;" align="center"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">
<hr align="center" size="2" width="100%">
</span></font></div>
<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;"> <a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>
[mailto:<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Michael Collins<br>
<b><span style="font-weight: bold;">Sent:</span></b> Thursday, September 17, 2009
11:20 AM<br>
<b><span style="font-weight: bold;">To:</span></b>
<a href="mailto:freeswitch-users@lists.freeswitch.org" target="_blank">freeswitch-users@lists.freeswitch.org</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [Freeswitch-users]
skill-based ACD</span></font></p>
</div><div><div></div><div class="h5">
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On Sun, Sep 13, 2009 at 8:01 AM, mark morreny <<a href="mailto:markmorreny@gmail.com" target="_blank">markmorreny@gmail.com</a>> wrote:</span></font></p>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Hello</span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Has any tried setting up an ACD based on skillset? The current
out-of-box version of fifo does not seem to support acd based on agent
skillset. Does anyone have any experience in doing it with some external
scripting using lua or javascript? </span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">I am interested in hearing how others may have done it as I am trying
to implement one myself.</span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">thx,</span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
<div>
<p><font color="#888888" face="Times New Roman" size="3"><span style="font-size: 12pt; color: rgb(136, 136, 136);">mark</span></font></p>
</div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><br>
I was curious about this myself. Even if someone has built a non-free
skills-based ACD using FS I'd like to know about it.<br>
-MC</span></font></p>
</div>
</div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div></div></div>
</div>
<br>_______________________________________________<br>
FreeSWITCH-users mailing list<br>
<a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><br>
<a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>
UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>
<br></blockquote></div><br><br clear="all"><br>-- <br>Anthony Minessale II<br><br>FreeSWITCH <a href="http://www.freeswitch.org/">http://www.freeswitch.org/</a><br>ClueCon <a href="http://www.cluecon.com/">http://www.cluecon.com/</a><br>
Twitter: <a href="http://twitter.com/FreeSWITCH_wire">http://twitter.com/FreeSWITCH_wire</a><br><br>AIM: anthm<br><a href="mailto:MSN%3Aanthony_minessale@hotmail.com">MSN:anthony_minessale@hotmail.com</a><br>GTALK/JABBER/<a href="mailto:PAYPAL%3Aanthony.minessale@gmail.com">PAYPAL:anthony.minessale@gmail.com</a><br>
IRC: <a href="http://irc.freenode.net">irc.freenode.net</a> #freeswitch<br><br>FreeSWITCH Developer Conference<br><a href="mailto:sip%3A888@conference.freeswitch.org">sip:888@conference.freeswitch.org</a><br><a href="http://iax:guest@conference.freeswitch.org/888">iax:guest@conference.freeswitch.org/888</a><br>
<a href="mailto:googletalk%3Aconf%2B888@conference.freeswitch.org">googletalk:conf+888@conference.freeswitch.org</a><br>pstn:213-799-1400<br>