<clippy>Looks like you are trying to build a call center</clippy><br><br>have you seen mod_fifo?<br>It's designed to let people on headsets sit idle and you can send calls to them at will.<br><br><br><div class="gmail_quote">
On Tue, Jun 16, 2009 at 3:11 PM, Peter P GMX <span dir="ltr"><<a href="mailto:Prometheus001@gmx.net">Prometheus001@gmx.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Thanks Michael,<br>
<br>
I have disabled it now.<br>
<br>
I finally got it to work, (sip_h_Call-Info=<sip:$${domain}>;answer-after=0)<br>
but the behaviour was not as desired, as I didn't manage the phone to<br>
pick up the call on the headset. It will only have the speaker enabled.<br>
So I will have to go a different way with parking the call and then<br>
forward it.<br>
<div><div></div><div class="h5"><br>
Best regards<br>
Peter<br>
<br>
<br>
Michael Jerris schrieb:<br>
> uuid_setvar <unique_id> sip_invite_params intercom=true should be<br>
> unnecessary.<br>
><br>
> Mike<br>
><br>
> On Jun 16, 2009, at 1:49 PM, Peter P GMX wrote:<br>
><br>
><br>
>> It mainly works now by uuid_transfer the following way via event<br>
>> socket.<br>
>> uuid_setvar <unique_id> sip_invite_params intercom=true<br>
>> uuid_setvar <unique_id> sip_auto_answer true<br>
>> uuid_transfer <unique_id> 1000 XML default<br>
>> so the call is transferred from 1000 to 1000.<br>
>><br>
>> What happens:<br>
>> 1) If I disable intercom on the Snom phone, the phone rings, stops<br>
>> ringing and rings again (ok)<br>
>> 1) If I enable intercom on the Snom phone, the phone rings, stops<br>
>> ringing and hangs up (not ok)<br>
>><br>
>> So I do not get the Snom to pick up the call in intercom mode.<br>
>><br>
>> The last invite is:<br>
>> INVITE sip:1000@192.168.178.50:2752;transport=tls;line=er6kxnib<br>
>> SIP/2.0<br>
>> Via: SIP/2.0/TLS 217.xx.xx.xxx;branch=z9hG4bK3gjpa64pSKgmF<br>
>> Route: <<a href="http://sip:1000@217.24.11.189:2752" target="_blank">sip:1000@217.24.11.189:2752</a>>;transport=tls;line=er6kxnib<br>
>> Max-Forwards: 68<br>
>> From: "Peter FS" <sip:723323@217.xx.xx.xxx>;tag=9eQ8rjQy533HF<br>
>> To:<br>
>> <sip:1000@192.168.178.50:2752;transport=tls;line=er6kxnib;intercom=true<br>
>><br>
>> Call-ID: bd05aeab-d53a-122c-72b5-001e904cc34e<br>
>> CSeq: 116467629 INVITE<br>
>> Contact: <sip:mod_sofia@217.xx.xx.xxx:5061;transport=tls><br>
>> Call-Info: <sip:217.xx.xx.xxx>;answer-after=0<br>
>> The intercom part is there and the Call-Info line with answer-after<br>
>> also.<br>
>><br>
>> The phone answers with<br>
>> SIP/2.0 401 Unauthorized<br>
>> Via: SIP/2.0/TLS 217.xx.xx.xxx;branch=z9hG4bK3gjpa64pSKgmF<br>
>> From: "Peter FS" <sip:723323@217.xx.xx.xxx>;tag=9eQ8rjQy533HF<br>
>> To:<br>
>> <sip:1000@192.168.178.50:2752;transport=tls;line=er6kxnib;intercom=true<br>
>><br>
>>> ;tag=71rskygkr2<br>
>>><br>
>> Call-ID: bd05aeab-d53a-122c-72b5-001e904cc34e<br>
>> CSeq: 116467629 INVITE<br>
>> Contact:<br>
>> <sip:1000@192.168.178.50:2752;transport=tls;line=er6kxnib>;reg-id=1<br>
>> WWW-Authenticate: Digest realm="<a href="http://sip2.mycompany.de" target="_blank">sip2.mycompany.de</a>",<br>
>> nonce="2ee26efe6ab27f88", algorithm=MD5<br>
>> Content-Length: 0<br>
>> and hangs up.<br>
>><br>
>> Anybody know how to solve this Snom intercom issue?<br>
>><br>
>> Best regards<br>
>> Peter<br>
>><br>
>><br>
>> Michael Jerris schrieb:<br>
>><br>
>>> The transfer should work but it sounds like offhook agents is what<br>
>>> your really trying to accomplish so I would go with brian's<br>
>>> suggestion.<br>
>>><br>
>>><br>
>>><br>
>>> On Jun 16, 2009, at 7:38 AM, Peter P GMX <<a href="mailto:Prometheus001@gmx.net">Prometheus001@gmx.net</a>><br>
>>> wrote:<br>
>>><br>
>>><br>
>>><br>
>>>> Hello Michael,<br>
>>>><br>
>>>> I want the phone be ringing, just for acoustical feedback reasons.<br>
>>>><br>
>>>> But what if I<br>
>>>><br>
>>>> * transfer it to the same user destination again (now with<br>
>>>> intercom<br>
>>>> enabled), will this work?<br>
>>>> * transfer it to park and then transfer it to the same destination<br>
>>>> again (now with intercom enabled)<br>
>>>><br>
>>>> Best regards<br>
>>>> Peter<br>
>>>><br>
>>>> Michael Jerris schrieb:<br>
>>>><br>
>>>><br>
>>>>> The only way I can think to do this today would be to cancel the<br>
>>>>> call<br>
>>>>> and re send with the intercom headers for a phone that supports it.<br>
>>>>> It may be possible to send a reinvite with autoanswer headers but I<br>
>>>>> doubt that would work, all you could do is try making code to do it<br>
>>>>> it<br>
>>>>> a sipp or sipsak scenario and test it. A better aproach might be<br>
>>>>> to<br>
>>>>> answer the call normally and detect that to start your web workflow<br>
>>>>> or<br>
>>>>> not really ring the phone, just the web app and deliver the call<br>
>>>>> with<br>
>>>>> autoanswer when the button is hit in the web ui.<br>
>>>>><br>
>>>>> Mike<br>
>>>>><br>
>>>>> On Jun 16, 2009, at 4:24 AM, Peter P GMX <<a href="mailto:Prometheus001@gmx.net">Prometheus001@gmx.net</a>><br>
>>>>> wrote:<br>
>>>>><br>
>>>>><br>
>>>>><br>
>>>>><br>
>>>>>> Hello Brian,<br>
>>>>>><br>
>>>>>> this is too easy :-).<br>
>>>>>><br>
>>>>>> This is for a small callcenter app and I only want the user to<br>
>>>>>> pickup<br>
>>>>>> the call once (to accept the call in X-Lite (or a Snom phone)<br>
>>>>>> and to<br>
>>>>>> start the workflow on the web application). I do not want him to<br>
>>>>>> accept<br>
>>>>>> the call on the phone and then on the Web app.<br>
>>>>>><br>
>>>>>> Best regards<br>
>>>>>> Peter<br>
>>>>>><br>
>>>>>><br>
>>>>>><br>
>>>>>> Brian West schrieb:<br>
>>>>>><br>
>>>>>><br>
>>>>>><br>
>>>>>>> click on the AA button? :)<br>
>>>>>>><br>
>>>>>>> /b<br>
>>>>>>><br>
>>>>>>> On Jun 15, 2009, at 7:19 PM, Peter P GMX wrote:<br>
>>>>>>><br>
>>>>>>><br>
>>>>>>><br>
>>>>>>><br>
>>>>>>><br>
>>>>>>>> What is the best way to have this done? Move the call to park<br>
>>>>>>>> and<br>
>>>>>>>> then<br>
>>>>>>>> retransfer again with intercom, or is there a better solution?<br>
>>>>>>>><br>
>>>>>>>><br>
>>>>>>>><br>
>>>>>>>><br>
>>>>>>> _______________________________________________<br>
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>>>>>>><br>
>>>>>>><br>
>>>>>>><br>
>>>>>>><br>
>>>>>>><br>
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>>>>>><br>
>>>>>><br>
>>>>>><br>
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>>>>><br>
>>>>><br>
>>>>><br>
>>>>><br>
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>>>><br>
>>>><br>
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>>><br>
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>>><br>
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>><br>
><br>
><br>
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