btw,<br><br> 3 and 4 are not useful without 1<br>we only debug issues with svn trunk<br><br><br><div class="gmail_quote">On Thu, May 28, 2009 at 8:07 AM, Anthony Minessale <span dir="ltr"><<a href="mailto:anthony.minessale@gmail.com">anthony.minessale@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Also you should be putting these details in a jira report.<br><a href="http://jira.freeswitch.org" target="_blank">http://jira.freeswitch.org</a><br>
<br>open an issue report and attach all relevant logs, do not attach tarballs or gzipped files and make sure text files have a .txt extension.<div><div></div><div class="h5"><br>
<br><br><div class="gmail_quote">On Wed, May 27, 2009 at 6:58 PM, Dale Trub <span dir="ltr"><<a href="mailto:daletrub@gmail.com" target="_blank">daletrub@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Anthony,<br><br>Thank you for your suggestions! We are working on 1), but need to re-integrate code we've changed, and do regression testing. That's in progress, and we expect to be able to upgrade by the end of next week.<br>
<br>We did manage to do 3) and 4), and we now have SIP logs (attached). Are you able to see anything that's out of the ordinary that we should be paying attention to?<br><br>Best,<br>Dale<br><br><div class="gmail_quote">
On Fri, May 22, 2009 at 5:47 AM, Anthony Minessale <span dir="ltr"><<a href="mailto:anthony.minessale@gmail.com" target="_blank">anthony.minessale@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
1) update to lastest trunk (you are at least 1000 revisions behind)<br>2) disable the presence debug in sofia.conf<br>3) enable sip trace instead "sofia profile internal siptrace on"<br>4) reproduce your problem.<br>
<br>Make sure you include more of the log from before the hangup happened.<br>The one you posted here is missing some of the info from the few seconds prior but with the incomplete<br>info it looks like the other side sent a BYE ending the call.<div>
<div></div><div><br>
<br><br><div class="gmail_quote">On Thu, May 21, 2009 at 10:09 PM, Dale Trub <span dir="ltr"><<a href="mailto:daletrub@gmail.com" target="_blank">daletrub@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>Thanks Brian! To answer your questions:</div><div>Freeswitch svn revision: 12148</div><div>Centos rev: 2.6.18-92.el5</div><div><br></div><div>And apologies, actually I guess we're using g711 not 729.</div><div>
<br>
</div><div>Jason: I agree it would seem to be on the switch/telco side. And, the telco says many other people are in the same set-up as us and don't have any issues, so they're insisting it's on our end.</div>
<br><div class="gmail_quote"><div><div></div><div>On Thu, May 21, 2009 at 7:28 PM, Brian West <span dir="ltr"><<a href="mailto:brian@freeswitch.org" target="_blank">brian@freeswitch.org</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div><div></div><div>
<div><br><div><div><div>On May 21, 2009, at 9:15 PM, Dale Trub wrote:</div><br><blockquote type="cite"><span style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><div>
We're running FreeSwitch as part of a teleconferencing service, inside a telcom (so no </div><div>internet latency/NAT issues) and using g.729</div></span></blockquote><div><br></div></div><div>So you're using g729 with conferences?</div>
<div><br><blockquote type="cite"><span style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><div>
We are receiving some complaints of dropped calls, </div><div>including from landlines. This means they join the conference, and x minutes in they simply drop.</div><div><br></div><div>I know that cellphones tend to drop calls frequently, but landlines</div>
<div>are pretty reliable, and we're hearing it a lot. From the FreeSwitch side of things, it just</div><div>looks like those callers hung up (but then dialed back in just a moment later).</div><div><br></div><div>I'm attaching two different snippets of the FS log files where these issues are occurring.<br>
</div></span></blockquote><div><br></div></div><div>Next time please call them .txt because you cause extra work to have to open them otherwise.</div><div><br><blockquote type="cite"><span style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><div>
Does anyone have any recommendations about how to troubleshoot this?</div><div><br></div><div>Any known issues/patches in FS that could be biting us?</div></span></blockquote><div><br></div></div><div>Depends you failed to include some very valid info such as what version or svn rev you're running and what linux distro.</div>
<div><br><blockquote type="cite"><span style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><div>
Is there some SIP logging we can do to debug?</div></span></blockquote><div><br></div></div><div>Yes covered on the wiki. <a href="http://wiki.freeswitch.org/wiki/Debugging_Freeswitch" target="_blank">http://wiki.freeswitch.org/wiki/Debugging_Freeswitch</a></div>
<div><br><blockquote type="cite"><span style="color: rgb(0, 0, 0);"><div>Are there any paid contractors avail who would have the expertise to look into this?</div></span></blockquote><div><br></div></div><div>email <a href="mailto:consulting@freeswitch.org" target="_blank">consulting@freeswitch.org</a></div>
<div><br><blockquote type="cite"><span style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><div>
Any help appreciated ... this is a major issue for us!</div><div><br></div><div>Thanks much,</div><div><br></div><div>-Dale</div></span><br></blockquote></div></div><br><div> <span style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><div>
<span style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><div>
<span style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><div>
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