Hi,<br><br>I have designed a CRM in that caller will login and he will wait for the call.<br>when the campaign start it get no from database and dial the number and bridge to the caller.<br> <br><div class="gmail_quote">
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div class="gmail_quote"><div class="im"><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<b><span><span style="color: rgb(91, 16, 148);">Step1: I get Mobile Number and Extension Number from Database and pass those value </span></span><span><span style="color: rgb(91, 16, 148);">to JavaScript.<br>
</span></span></b></blockquote></div><div><br>Who or what needs to get the mobile number and extension from a database? What happens that leads to this process?</div></div></blockquote><div><br>it will dial the Mobile number. Then caller will wait for the call once the Mobile no call is established caller will get the call and bridge the call when answer with is softphone.<br>
<br></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div class="gmail_quote"><div><br> <br></div><div class="im"><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<b><span><span style="color: rgb(91, 16, 148);"><br>Step2: JavaScript will dial the both </span></span><span><span style="color: rgb(91, 16, 148);">Mobile and </span></span><span><span style="color: rgb(91, 16, 148);"> Extension Number. After some time agent want to transfer the call to conference room.<br>
</span></span></b></blockquote></div><div><br>This is the first time I've heard mention of an agent. Sorry if I missed it earlier. Who is the agent and what does he/she actually do?</div></div></blockquote><div><br>Agent is nothing but the caller. He/she login and wait for the call<br>
</div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div class="gmail_quote"><div><br> <br></div><div class="im"><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<b><span><span style="color: rgb(91, 16, 148);"><br>Step3: Then agent will dial another </span></span><span><span style="color: rgb(91, 16, 148);">Mobile Number</span></span><span><span style="color: rgb(91, 16, 148);"> and transfer the call into same conference room.<br>
</span></span></b></blockquote></div><div><br>What kind of telephone device will the agent be using? Hard phone, softphone, etc.?</div></div></blockquote><div><br>caller use softphone X-lite and SJPhone. <br></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div class="gmail_quote"><div><br> </div><div class="im"><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<b><span><span style="color: rgb(91, 16, 148);"><br>I want the call Flow to work in this sequence <br><br><span style="color: rgb(255, 0, 0);">9841799874==>1001</span></span></span></b></blockquote></div><div><br>Who is extension 1001 in this scenario?<br>
</div></div></blockquote><div><br>1001 is the caller who login and wait for the call<br><br></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div class="gmail_quote"><div><br></div><div class="im"><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><b><span><span style="color: rgb(91, 16, 148);"><span style="color: rgb(255, 0, 0);"></span><br>
<br>Transfer both the call in to conference Room <span style="color: rgb(255, 0, 0);">3001 == 9841799874 + 1002</span><br>
</span></span><span><span style="color: rgb(91, 16, 148);"></span></span></b></blockquote></div><div><br>Who is extension 1002 in this scenario?<br> </div></div></blockquote><div><br>sorry it is not 1002 it is 1001 i have give wrong. <br>
</div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div class="gmail_quote"><div></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div class="im">
<b><span><span style="color: rgb(91, 16, 148);"><br>Agent call another </span></span><span><span style="color: rgb(91, 16, 148);"></span></span><span><span style="color: rgb(91, 16, 148);">Mobile Number <br>
<br><span style="color: rgb(255, 0, 0);">9841799852</span><br><br></span></span><span><span style="color: rgb(91, 16, 148);">Transfer the call in to same Conference Room <span style="color: rgb(255, 0, 0);">3001</span></span></span><span style="color: rgb(255, 0, 0);">=== </span><span style="color: rgb(255, 0, 0);"><span><br>
9841799852</span></span><span style="color: rgb(255, 0, 0);"> +</span><span style="color: rgb(255, 0, 0);"><span> 9841799874 + 1002</span></span> all the 3 Number should be in conference 3001.</b><br>
<span><span style="color: rgb(91, 16, 148);"><br><b>Can you assist me to do this above process through JavaScript <br><br>Thanks in advance<br></b></span></span><font color="#888888"><b><span><span style="color: rgb(91, 16, 148);"></span></span><br>
-- <br>Warm Regards,<br>N.Baskar<br></b><br>
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<br></blockquote></div><br><br clear="all"><br>-- <br>Warm Regards,<br>N.Baskar<br><br>