<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><br><div><html>On May 6, 2009, at 1:50 AM, Saeed Ahmed wrote:</html><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 18px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div lang="EN-US" link="blue" vlink="blue"><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PersonName"><div class="Section1"><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy; ">Hi Michael,<br><br>Thanks for a quick reply.<br><br>I would definitely create a test environment, but my question is that will it work in required way?<span class="Apple-converted-space"> </span><br><br>I read that in Mod_fifo agent has to call in queue but I need that all incoming calls are automatically distributed between available agents or if all are busy then should go to voicemail. <br><br></span></font></div></div></o:smarttagtype></div></span></blockquote><div>I'm working on a call center like queue scenario right now, I'm pretty sure it call automatically distributed to available agents, but the customer will stay in the queue if all agents are busy by default. You can bind a key to the channel and play a message repeatedly to guide the customer to voicemail by press a key.</div><div><br></div><div>Also maybe you need this patch to make the fifo works as desired.</div><div><br></div><div><a href="http://jira.freeswitch.org/browse/MODAPP-272">http://jira.freeswitch.org/browse/MODAPP-272</a></div><br><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 18px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div lang="EN-US" link="blue" vlink="blue"><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PersonName"><div class="Section1"><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy; ">I would join IRC for further assistance.<o:p></o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy; "><o:p> </o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy; ">Thanks.<o:p></o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy; "><o:p> </o:p></span></font></div><div><div class="MsoNormal" align="center" style="text-align: center; margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; "><hr size="2" width="100%" align="center" tabindex="-1"></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><b><font size="2" face="Tahoma"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold; ">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size: 10pt; font-family: Tahoma; "><span class="Apple-converted-space"> </span><a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" style="color: blue; text-decoration: underline; ">freeswitch-users-bounces@lists.freeswitch.org</a><span class="Apple-converted-space"> </span>[<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" style="color: blue; text-decoration: underline; ">mailto:freeswitch-users-bounces@lists.freeswitch.org</a>]<span class="Apple-converted-space"> </span><b><span style="font-weight: bold; ">On Behalf Of<span class="Apple-converted-space"> </span></span></b>Michael Collins<br><b><span style="font-weight: bold; ">Sent:</span></b><span class="Apple-converted-space"> </span>Tuesday, May 05, 2009 7:19 PM<br><b><span style="font-weight: bold; ">To:</span></b><span class="Apple-converted-space"> </span><st1:personname w:st="on"><a href="mailto:freeswitch-users@lists.freeswitch.org" style="color: blue; text-decoration: underline; ">freeswitch-users@lists.freeswitch.org</a></st1:personname><br><b><span style="font-weight: bold; ">Subject:</span></b><span class="Apple-converted-space"> </span>Re: [Freeswitch-users] Inboud Call Queue</span></font><o:p></o:p></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; "><o:p> </o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; "><o:p> </o:p></span></font></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; ">On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed <<a href="mailto:saeedahmad1981@gmail.com" style="color: blue; text-decoration: underline; ">saeedahmad1981@gmail.com</a>> wrote:<o:p></o:p></span></font></div><div link="blue" vlink="purple"><div><p style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial; ">Hi All,<br><br>In an inbound call center scenario is it possible that customers calls in and calls are distributed between online (who are registered on FS and in idle state) agents. I saw some on going discussion on list where it looks that currently it’s not possible but I am newbie so maybe I didn’t understand it well. If it’s possible then please give me a start point that how can I implement it.</span></font><o:p></o:p></p></div></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; ">I would start here:<br><a href="http://wiki.freeswitch.org/wiki/Mod_fifo" style="color: blue; text-decoration: underline; ">http://wiki.freeswitch.org/wiki/Mod_fifo</a><br><br>I strongly recommend that you set up a FreeSWITCH server and play around with it so that you can learn the pros and cons of using the FIFO queues. It would be best if you could set up a few phones and set them as FIFO agents and then have someone help you make test calls so that you can emulate your CC environment.<span class="Apple-converted-space"> </span><br><br>Also, you might want to join us on IRC: #freeswitch on<span class="Apple-converted-space"> </span><a href="http://irc.freenode.net" style="color: blue; text-decoration: underline; ">irc.freenode.net</a><span class="Apple-converted-space"> </span>- there are several users who've had real world experience with mod_fifo and they might be in a good position to answer your questions real-time.<br><br>-MC<o:p></o:p></span></font></div></div>_______________________________________________<br>Freeswitch-users mailing list<br><a href="mailto:Freeswitch-users@lists.freeswitch.org" style="color: blue; text-decoration: underline; ">Freeswitch-users@lists.freeswitch.org</a><br><a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" style="color: blue; text-decoration: underline; ">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" style="color: blue; text-decoration: underline; ">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br><a href="http://www.freeswitch.org" style="color: blue; text-decoration: underline; ">http://www.freeswitch.org</a><br></o:smarttagtype></div></span></blockquote></div><br></body></html>