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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi Seven,<br>
<br>
I am exactly looking for this functionality.<br>
<br>
Please let me know when you are finished with new queue manager app. I’ll try
it in my call center.<br>
<br>
Regarding Patch: is it already part of SVN trunk? If not then could you help me
how to install it, I have no programming background.<br>
<br>
Many Thanks.<o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org]
<b><span style='font-weight:bold'>On Behalf Of </span></b>seven<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, May 06, 2009 4:17
AM<br>
<b><span style='font-weight:bold'>To:</span></b>
freeswitch-users@lists.freeswitch.org<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [Freeswitch-users]
Inboud Call Queue</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On May 6, 2009, at 1:50 AM, Saeed Ahmed wrote:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>Hi
Michael,<br>
<br>
Thanks for a quick reply.<br>
<br>
I would definitely create a test environment, but my question is that will it
work in required way?<span class=apple-converted-space> </span><br>
<br>
I read that in Mod_fifo agent has to call in queue but I need that all incoming
calls are automatically distributed between available agents or if all are busy
then should go to voicemail. </span></font><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
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<div></u1:smarttagtype>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'></span>I'm working on a call center like queue scenario right now, I'm
pretty sure it call automatically distributed to available agents, but the
customer will stay in the queue if all agents are busy by default. You can bind
a key to the channel and play a message repeatedly to guide the customer to
voicemail by press a key.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Also maybe you need this patch to make the fifo works as desired.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><a href="http://jira.freeswitch.org/browse/MODAPP-272">http://jira.freeswitch.org/browse/MODAPP-272</a><o:p></o:p></span></font></p>
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12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I would join IRC for further assistance.<u1:p></u1:p></span></font><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><u1:p> </u1:p></span></font><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks.<u1:p></u1:p></span></font><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><u1:p> </u1:p></span></font><font
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<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:black;font-weight:bold'>From:</span></font></b><span
class=apple-converted-space><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:black'> </span></font></span><font
size=2 color=black face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:black'><a href="mailto:freeswitch-users-bounces@lists.freeswitch.org">freeswitch-users-bounces@lists.freeswitch.org</a><span
class=apple-converted-space> </span>[<a
href="mailto:freeswitch-users-bounces@lists.freeswitch.org">mailto:freeswitch-users-bounces@lists.freeswitch.org</a>]<span
class=apple-converted-space> </span><b><span style='font-weight:bold'>On
Behalf Of<span class=apple-converted-space> </span></span></b>Michael
Collins<br>
<b><span style='font-weight:bold'>Sent:</span></b><span
class=apple-converted-space> </span>Tuesday, May 05, 2009 7:19 PM<br>
<b><span style='font-weight:bold'>To:</span></b><span
class=apple-converted-space> <st1:personname u2:st="on"></span><a
href="mailto:freeswitch-users@lists.freeswitch.org">freeswitch-users@lists.freeswitch.org</a></st1:personname><br>
<b><span style='font-weight:bold'>Subject:</span></b><span
class=apple-converted-space> </span>Re: [Freeswitch-users] Inboud Call
Queue</span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
<u1:p></u1:p></div>
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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'><u1:p> </u1:p><o:p></o:p></span></font></p>
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style='font-size:12.0pt;color:black'><u1:p> </u1:p><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>On Tue, May 5, 2009 at 9:55 AM, Saeed
Ahmed <<a href="mailto:saeedahmad1981@gmail.com">saeedahmad1981@gmail.com</a>>
wrote:<u1:p></u1:p><o:p></o:p></span></font></p>
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<p><font size=2 color=black face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:black'>Hi All,<br>
<br>
In an inbound call center scenario is it possible that customers calls in and
calls are distributed between online (who are registered on FS and in idle
state) agents. I saw some on going discussion on list where it looks that
currently it’s not possible but I am newbie so maybe I didn’t understand it
well. If it’s possible then please give me a start point that how can I
implement it.</span></font><u1:p></u1:p><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>I would start here:<br>
<a href="http://wiki.freeswitch.org/wiki/Mod_fifo">http://wiki.freeswitch.org/wiki/Mod_fifo</a><br>
<br>
I strongly recommend that you set up a FreeSWITCH server and play around with
it so that you can learn the pros and cons of using the FIFO queues. It would
be best if you could set up a few phones and set them as FIFO agents and then
have someone help you make test calls so that you can emulate your CC
environment.<span class=apple-converted-space> </span><br>
<br>
Also, you might want to join us on IRC: #freeswitch on<span
class=apple-converted-space> </span><a href="http://irc.freenode.net">irc.freenode.net</a><span
class=apple-converted-space> </span>- there are several users who've had
real world experience with mod_fifo and they might be in a good position to
answer your questions real-time.<br>
<br>
-MC<u1:p></u1:p><o:p></o:p></span></font></p>
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<br>
<o:p></o:p></span></font></p>
</div>
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</u1:smarttagtype>
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12.0pt'></span><o:p> </o:p></span></font></p>
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