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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks Guys<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
freeswitch-users-bounces@lists.freeswitch.org
[mailto:freeswitch-users-bounces@lists.freeswitch.org] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Anthony Minessale<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, May 06, 2009 3:57
PM<br>
<b><span style='font-weight:bold'>To:</span></b>
freeswitch-users@lists.freeswitch.org<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [Freeswitch-users]
Inboud Call Queue</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>I worked on the patch and
added it to trunk rev 13240<br>
<br>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Wed, May 6, 2009 at 7:53 AM, dujinfang <<a
href="mailto:dujinfang@gmail.com">dujinfang@gmail.com</a>> wrote:<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>The patch haven't been merged into trunk. It should be as easy as
execute the following command in the FS source code root dir:<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>patch < /tmp/the_patch_file_name.diff<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I will post an example on the wiki when I finished, hope be soon.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On May 6, 2009, at 6:45 PM, Saeed Ahmed wrote:<br>
<br>
<o:p></o:p></span></font></p>
<span style='word-spacing:0px'>
<div link=blue vlink=blue>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi Seven,<br>
<br>
I am exactly looking for this functionality.<br>
<br>
Please let me know when you are finished with new queue manager app. I’ll try
it in my call center.<br>
<br>
Regarding Patch: is it already part of SVN trunk? If not then could you help me
how to install it, I have no programming background.<br>
<br>
Many Thanks.</span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:black;font-weight:bold'>From:</span></font></b><font
size=2 color=black face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:black'> <a
href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>
[<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">mailto:freeswitch-users-bounces@lists.freeswitch.org</a>] <b><span
style='font-weight:bold'>On Behalf Of </span></b>seven<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, May 06, 2009
4:17 AM<br>
<b><span style='font-weight:bold'>To:</span></b> <a
href="mailto:freeswitch-users@lists.freeswitch.org" target="_blank">freeswitch-users@lists.freeswitch.org</a><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re:
[Freeswitch-users] Inboud Call Queue</span></font><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'> <o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>On May 6, 2009, at 1:50 AM, Saeed Ahmed
wrote:<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
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<span style='word-spacing:0px'>
<div link=blue vlink=blue>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi Michael,<br>
<br>
Thanks for a quick reply.<br>
<br>
I would definitely create a test environment, but my question is that will it
work in required way? <br>
<br>
I read that in Mod_fifo agent has to call in queue but I need that all incoming
calls are automatically distributed between available agents or if all are busy
then should go to voicemail. </span></font><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>I'm working on a call center like queue
scenario right now, I'm pretty sure it call automatically distributed to
available agents, but the customer will stay in the queue if all agents are
busy by default. You can bind a key to the channel and play a message
repeatedly to guide the customer to voicemail by press a key.<o:p></o:p></span></font></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'> <o:p></o:p></span></font></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>Also maybe you need this patch to make the
fifo works as desired.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'><a
href="http://jira.freeswitch.org/browse/MODAPP-272" target="_blank">http://jira.freeswitch.org/browse/MODAPP-272</a><o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
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<span style='word-spacing:0px'>
<div link=blue vlink=blue>
<div>
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<div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I would join IRC for further assistance.</span></font><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks.</span></font><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:black;font-weight:bold'>From:</span></font></b><font
size=2 color=black face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:black'> <a
href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a> [<a
href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">mailto:freeswitch-users-bounces@lists.freeswitch.org</a>] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Michael Collins<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, May 05, 2009
7:19 PM<br>
<b><span style='font-weight:bold'>To:</span></b> <a
href="mailto:freeswitch-users@lists.freeswitch.org" target="_blank">freeswitch-users@lists.freeswitch.org</a><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re:
[Freeswitch-users] Inboud Call Queue</span></font><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
</div>
</div>
</div>
<div>
<div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'> <o:p></o:p></span></font></p>
</div>
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<div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'> <o:p></o:p></span></font></p>
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<div>
<div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>On Tue, May 5, 2009 at 9:55 AM, Saeed
Ahmed <<a href="mailto:saeedahmad1981@gmail.com" target="_blank">saeedahmad1981@gmail.com</a>>
wrote:<o:p></o:p></span></font></p>
</div>
</div>
<div link=blue vlink=purple>
<div>
<p><font size=2 color=black face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:black'>Hi All,<br>
<br>
In an inbound call center scenario is it possible that customers calls in and
calls are distributed between online (who are registered on FS and in idle
state) agents. I saw some on going discussion on list where it looks that
currently it’s not possible but I am newbie so maybe I didn’t understand it
well. If it’s possible then please give me a start point that how can I implement
it.</span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
</div>
</div>
</div>
<div>
<div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>I would start here:<br>
<a href="http://wiki.freeswitch.org/wiki/Mod_fifo" target="_blank">http://wiki.freeswitch.org/wiki/Mod_fifo</a><br>
<br>
I strongly recommend that you set up a FreeSWITCH server and play around with
it so that you can learn the pros and cons of using the FIFO queues. It would
be best if you could set up a few phones and set them as FIFO agents and then
have someone help you make test calls so that you can emulate your CC
environment. <br>
<br>
Also, you might want to join us on IRC: #freeswitch on <a
href="http://irc.freenode.net" target="_blank">irc.freenode.net</a> -
there are several users who've had real world experience with mod_fifo and they
might be in a good position to answer your questions real-time.<br>
<br>
-MC<o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=4 color=black
face=Helvetica><span style='font-size:13.5pt;font-family:Helvetica;color:black'>_______________________________________________<br>
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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'></span></span> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=4 color=black face=Helvetica><span
style='font-size:13.5pt;font-family:Helvetica;color:black'>_______________________________________________<br>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
_______________________________________________<br>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br clear=all>
<br>
-- <br>
Anthony Minessale II<br>
<br>
FreeSWITCH <a href="http://www.freeswitch.org/">http://www.freeswitch.org/</a><br>
ClueCon <a href="http://www.cluecon.com/">http://www.cluecon.com/</a><br>
<br>
AIM: anthm<br>
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GTALK/JABBER/<a href="mailto:PAYPAL%3Aanthony.minessale@gmail.com">PAYPAL:anthony.minessale@gmail.com</a><br>
IRC: <a href="http://irc.freenode.net">irc.freenode.net</a> #freeswitch<br>
<br>
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