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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi All,<br>
<br>
In an inbound call center scenario is it possible that customers calls in and
calls are distributed between online (who are registered on FS and in idle
state) agents. I saw some on going discussion on list where it looks that
currently it’s not possible but I am newbie so maybe I didn’t
understand it well. If it’s possible then please give me a start point
that how can I implement it.<o:p></o:p></span></font></p>
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font-family:Arial'><br>
<br>
Many Thanks<o:p></o:p></span></font></p>
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