<br><br><div class="gmail_quote">On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed <span dir="ltr"><<a href="mailto:saeedahmad1981@gmail.com">saeedahmad1981@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Hi All,<br>
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In an inbound call center scenario is it possible that customers calls in and
calls are distributed between online (who are registered on FS and in idle
state) agents. I saw some on going discussion on list where it looks that
currently it’s not possible but I am newbie so maybe I didn’t
understand it well. If it’s possible then please give me a start point
that how can I implement it.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"></span></font></p></div></div></blockquote></div>I would start here:<br><a href="http://wiki.freeswitch.org/wiki/Mod_fifo">http://wiki.freeswitch.org/wiki/Mod_fifo</a><br>
<br>I strongly recommend that you set up a FreeSWITCH server and play around with it so that you can learn the pros and cons of using the FIFO queues. It would be best if you could set up a few phones and set them as FIFO agents and then have someone help you make test calls so that you can emulate your CC environment. <br>
<br>Also, you might want to join us on IRC: #freeswitch on <a href="http://irc.freenode.net">irc.freenode.net</a> - there are several users who've had real world experience with mod_fifo and they might be in a good position to answer your questions real-time.<br>
<br>-MC<br>