<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]--><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PersonName"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:blue;
text-decoration:underline;}
p
{mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman";}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=blue>
<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi Michael,<br>
<br>
Thanks for a quick reply.<br>
<br>
I would definitely create a test environment, but my question is that will it
work in required way? <br>
<br>
I read that in Mod_fifo agent has to call in queue but I need that all incoming
calls are automatically distributed between available agents or if all are busy
then should go to voicemail. <br>
<br>
I would join IRC for further assistance.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
freeswitch-users-bounces@lists.freeswitch.org
[mailto:freeswitch-users-bounces@lists.freeswitch.org] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Michael Collins<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, May 05, 2009 7:19
PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">freeswitch-users@lists.freeswitch.org</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [Freeswitch-users]
Inboud Call Queue</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed <<a
href="mailto:saeedahmad1981@gmail.com">saeedahmad1981@gmail.com</a>> wrote:<o:p></o:p></span></font></p>
<div link=blue vlink=purple>
<div>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Hi
All,<br>
<br>
In an inbound call center scenario is it possible that customers calls in and
calls are distributed between online (who are registered on FS and in idle
state) agents. I saw some on going discussion on list where it looks that
currently it’s not possible but I am newbie so maybe I didn’t understand it
well. If it’s possible then please give me a start point that how can I
implement it.</span></font><o:p></o:p></p>
</div>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I would start here:<br>
<a href="http://wiki.freeswitch.org/wiki/Mod_fifo">http://wiki.freeswitch.org/wiki/Mod_fifo</a><br>
<br>
I strongly recommend that you set up a FreeSWITCH server and play around with
it so that you can learn the pros and cons of using the FIFO queues. It would
be best if you could set up a few phones and set them as FIFO agents and then
have someone help you make test calls so that you can emulate your CC
environment. <br>
<br>
Also, you might want to join us on IRC: #freeswitch on <a
href="http://irc.freenode.net">irc.freenode.net</a> - there are several users
who've had real world experience with mod_fifo and they might be in a good
position to answer your questions real-time.<br>
<br>
-MC<o:p></o:p></span></font></p>
</div>
</body>
</html>