keep in mind mod_fifo is not a call center app. it's a simple *fifo* queue hence the name.<br><br><br><div class="gmail_quote">On Tue, Apr 28, 2009 at 8:30 AM, dujinfang <span dir="ltr"><<a href="mailto:dujinfang@gmail.com">dujinfang@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div style="">Ah, right, that works. I had thought the purpose of members is for sequential hunting. looks I was wrong.<div>
<br></div><div>However, add a | sep'ed dial string is hard to do round robin hunting, as we don't want the first agent always busy while others have nothing to do. It is possible to add/delete members using another script to set different dialstring to emulate a round robin hunt, but why not implement it in the queue logic?</div>
<div></div></div></blockquote><div><br>Other strategies to place calls could be added with a patch to the code. The goal of the module was to be basic and have<br>most of the control and logic remain outside the module.<br>
<br> </div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div style=""><div><br></div><div>questions:</div><div><br></div><div>1) What's the purpose for members? just for simultaneous ring?</div>
</div></blockquote><div><br>They are essentially on-hook agents for a setup where you don't need people waiting on the phone.<br> </div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div style=""><div></div><div>2) What's the best use case of agents dial in a fifo to wait callers? They just listening to music and waiting if no caller? I guess that would be for very busy call centers. </div></div>
</blockquote><div><br>Yes its so you can call in an pop all the calls off the fifo in the same one call. <br></div><div><br> </div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div style=""><div>3) In my test, other members keep ring after one answered, some times it even ring a long time after the caller hangup.</div><div></div></div></blockquote><div><br>It's not ring-all, there is exactly one outbound call generated for every one person in the queue who is waiting so sometimes there is collateral damage.<br>
<br> </div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div style=""><div><br></div><div> <br><div>I'm currently using trixbox. when a call comes in, it just play a greeting and ring one free agent and fail over to other agents if no answer or playing moh if all agents are busy. I just want to implement the same logic in FS and replace it as * causing a lot of problems.</div>
<div><br></div><div>I know there are already rules of how to pull a call out from a fifo, and guess it would be possible to add some params to do sequential/round robin hunting for members, and by using dp tools to dynamically add/delete members it would me more powerful.</div>
<div></div></div></div></blockquote><div><br>You could post it as a bounty, a change like that is a lot to do as a wish request.<br><br><br> </div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div style=""><div><div><br></div><div>Thanks.</div><div><div></div><div class="h5"><div><br><div><div>On Apr 28, 2009, at 8:33 PM, Anthony Minessale wrote:<br><blockquote type="cite">learn to think 4th dimensionally =D<br>
<br>Add one <member> with a | sep list in the dial string.<br><br><br><div class="gmail_quote">On Mon, Apr 27, 2009 at 11:35 PM, seven <span dir="ltr"><<a href="mailto:dujinfang@gmail.com" target="_blank">dujinfang@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hi,<br> <br> I'm on trunk 13174, and route a call to fifo, but two members ring at<br> the same time. I want it ring one by one in a round robin manner,<br>
what's wrong with me?<br> <br> here is fifo.xml<br> <br> <fifo name="sales_fifo@$${domain}" importance="0"><br> <member timeout="60" simo="1"<br> lag="20">{fifo_member_wait=wait}user/1009@$${domain}</member><br>
<member timeout="60" simo="1"<br> lag="20">{fifo_member_wait=wait}user/1001@$${domain}</member><br> </fifo><br> <br> We want to implement a call center where agents register to waiting<br>
customers, when a customer calls in, it will drop in a queue and<br> search one available agent(in round robin manner). Most fifo functions<br> seems implemented for scenarios where agents dial in and waiting<br> callers, which is unnecessary on our condition.<br>
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