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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt; font-family:Arial'>Hello!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt; font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'>Can FS do something like an ACD?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'>I have configure a Supportqueue like this:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'><extension name=”supportqueue”><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'> <condition
field=”destination_number” expression=”^991$”><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'>
<action application=”set” data=”$${hold_music}”/><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'>
<action application=”answer”/><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'>
<action application=”fifo” data=”supportqueue in”<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'> </condition><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'></extension><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'>And my Agents are in a Call Group. How can I transfer
the call to a free agent?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'>I saw the example in mod_fifo. But my Agent
can’t wait in the queue all the time. Is it possible that the agents are
called back when a call is waiting in the queue? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'>Thanks.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'>Regards, fidibus<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size: 10.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
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