<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>What do your records say? Ie do they balance to what the carrier claims? You should at a minimum have macro level data to confirm against.</div><div><br></div><div>27% seems high, but even at that level if you assume your remaining population is "normal" you are still no where close to call center / predictive traffic in the overall sense. For example, 2 minutes ACD on the normal population is still almost 90 seconds overall. Compare this to outbound call centers that might have an overall ACD in the 10-30 second range and have well over 50%, probably much higher, short duration. I would tell your carrier to stop being silly, or find another one.</div><div><br></div><div>I am unsure you can do it just in the dialplan, but it is a somewhat trivial app. The issue is it is difficult to safely avoid scenarios where leg B might actually be a real person, talking to dead air. This is not good citizenship. It breaks implicit assumptions about network behavior and is unfair to end users. It is illegal if applied to a predictive scenario.</div><div><br></div><div><div><br><div><div><div>On Dec 9, 2008, at 5:35 PM, Frank @ Impact wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div lang="EN-US" link="blue" vlink="blue" style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="time"><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="date"><div class="Section1"><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" color="blue" face="Arial"><span style="font-size: 12pt; font-family: Arial; color: blue; ">On our last bill, the carrier said we had 27% short duration calls (maybe they are wrong but it was on the bill).<span> <span class="Apple-converted-space"> </span></span>It is definitely not call center. But these callers<span class="Apple-converted-space"> </span><span class="SpellE">hangup</span><span class="Apple-converted-space"> </span>as soon as they hear answer machine or most of the time a ring back tone from cell phone.<span> <span class="Apple-converted-space"> </span></span>This class of caller will call a cell phone, hear the ring back,<span class="Apple-converted-space"> </span><span class="SpellE">hangup</span><span class="Apple-converted-space"> </span>right away and then call back another 2 minutes later and repeat the cycle.<o:p></o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" color="blue" face="Arial"><span style="font-size: 12pt; font-family: Arial; color: blue; "><o:p> </o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" color="blue" face="Arial"><span style="font-size: 12pt; font-family: Arial; color: blue; ">So, if I have to make it work the way I suggested (hold the connection open for at least the minimum time, how might you suggest I do it in the dial plan?<o:p></o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" color="blue" face="Arial"><span style="font-size: 12pt; font-family: Arial; color: blue; "><o:p> </o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Tahoma"><span style="font-size: 10pt; font-family: Tahoma; ">-----Original Message-----<br></span></font><span> </span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; ">Don't want the tone to be wrong here, but this makes no sense. Carriers surcharge like this precisely to guard against call center, predictive and other mass outbound calling scenarios.<o:p></o:p></span></font></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; "><o:p> </o:p></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; ">It just doesn't make since, math wise, that individuals hanging up on voice mail are going to significantly impact overall ACD stats, etc. So unless you have a very strange set of use cases or are pushing another category of traffic (ie call center) that skews you overall relationship with the carrier - I would go back and re-negotiate your arrangement.<o:p></o:p></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; "><o:p> </o:p></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; ">Yes, FS is a b2bua and all is possible. But it is probably a better use of time to approach this as a business issue.<o:p></o:p></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; "><o:p> </o:p></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; ">My 2 cents.<o:p></o:p></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; "><o:p> </o:p></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; "><o:p> </o:p></span></font></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; ">On<span class="Apple-converted-space"> </span></span></font><st1:date month="12" day="9" year="2008">Dec 9, 2008</st1:date>, at<span class="Apple-converted-space"> </span><st1:time hour="8" minute="38">8:38 AM</st1:time>, Frank @ Impact wrote:<o:p></o:p></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; "><br><br><o:p></o:p></span></font></div><span style="orphans: 2; widows: 2; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; word-spacing: 0px; "><div link="blue" vlink="purple"><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" color="black" face="Arial"><span style="font-size: 12pt; font-family: Arial; color: black; ">How can FS force<span class="apple-converted-space"> </span><span class="grame">a Minimum</span><span class="apple-converted-space"> </span>call duration for a FS caller (someone calling out of FS)? <u1:p></u1:p></span></font><font color="black"><span style="color: black; "><o:p></o:p></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" color="black" face="Arial"><span style="font-size: 12pt; font-family: Arial; color: black; "><u1:p> </u1:p></span></font><font color="black"><span style="color: black; "><o:p></o:p></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" color="black" face="Arial"><span style="font-size: 12pt; font-family: Arial; color: black; ">We have a carrier that penalizes us with a surcharge for short duration calls (sound familiar?).<u1:p></u1:p></span></font><font color="black"><span style="color: black; "><o:p></o:p></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" color="black" face="Arial"><span style="font-size: 12pt; font-family: Arial; color: black; "><u1:p> </u1:p></span></font><font color="black"><span style="color: black; "><o:p></o:p></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" color="black" face="Arial"><span style="font-size: 12pt; font-family: Arial; color: black; ">So when a FS caller (not a call center or predictive dialer) calls a cell phone and gets a ring tone or calls an answering machine, the FS caller hangs up because they do not want to leave a message. <span class="apple-converted-space"> </span>But they do this in less then a few seconds after the call is answered.<span class="apple-converted-space"> </span> This becomes a short duration call and bang the surcharge applies. <span class="apple-converted-space"> </span>It is actually cheaper to pay for a longer call time (6 seconds in this case) and avoid the short duration surcharge. <span class="apple-converted-space"> </span>But the FS caller does not know this.<u1:p></u1:p></span></font><font color="black"><span style="color: black; "><o:p></o:p></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" color="black" face="Arial"><span style="font-size: 12pt; font-family: Arial; color: black; "><u1:p> </u1:p></span></font><font color="black"><span style="color: black; "><o:p></o:p></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" color="black" face="Arial"><span style="font-size: 12pt; font-family: Arial; color: black; ">So, how can FS hold the connection to the called party open for at least the minimum amount of time I need to avoid the short call charge… even though my FS caller has already hung up the phone on his end? <span class="apple-converted-space"> </span>I would like to do this in the xml<span class="apple-converted-space"> </span><span class="spelle">dialplan</span>if possible.<u1:p></u1:p></span></font><font color="black"><span style="color: black; "><o:p></o:p></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" color="black" face="Arial"><span style="font-size: 12pt; font-family: Arial; color: black; "><u1:p> </u1:p></span></font><font color="black"><span style="color: black; "><o:p></o:p></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" color="black" face="Arial"><span style="font-size: 12pt; font-family: Arial; color: black; ">Thanks<u1:p></u1:p></span></font><font color="black"><span style="color: black; "><o:p></o:p></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" color="black" face="Arial"><span style="font-size: 12pt; font-family: Arial; color: black; "><u1:p> </u1:p></span></font><font color="black"><span style="color: black; "><o:p></o:p></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" color="black" face="Arial"><span style="font-size: 12pt; font-family: Arial; color: black; ">-Frank<u1:p></u1:p></span></font><font color="black"><span style="color: black; "><o:p></o:p></span></font></div></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" color="black" face="Arial"><span style="font-size: 12pt; font-family: Arial; color: black; "><u1:p> </u1:p></span></font><font size="1" color="black" face="Helvetica"><span style="font-size: 7pt; font-family: Helvetica; color: black; "><o:p></o:p></span></font></div></div></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; "></span><o:p> </o:p></font></div></div></div>_______________________________________________<br>Freeswitch-users mailing list<br><a href="mailto:Freeswitch-users@lists.freeswitch.org" style="color: blue; text-decoration: underline; ">Freeswitch-users@lists.freeswitch.org</a><br><a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" style="color: blue; text-decoration: underline; ">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" style="color: blue; text-decoration: underline; ">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br><a href="http://www.freeswitch.org" style="color: blue; text-decoration: underline; ">http://www.freeswitch.org</a><br></o:smarttagtype></o:smarttagtype></div></span></blockquote></div><br></div></div></div></body></html>