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<p class=MsoNormal><font size=3 color=blue face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:blue'>On our last bill, the carrier said we had
27% short duration calls (maybe they are wrong but it was on the bill).<span
style='mso-spacerun:yes'> </span>It is definitely not call center. But these
callers <span class=SpellE>hangup</span> as soon as they hear answer machine or
most of the time a ring back tone from cell phone.<span
style='mso-spacerun:yes'> </span>This class of caller will call a cell
phone, hear the ring back, <span class=SpellE>hangup</span> right away and then
call back another 2 minutes later and repeat the cycle.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:blue'>So, if I have to make it work the way I suggested
(hold the connection open for at least the minimum time, how might you suggest I
do it in the dial plan?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
</span></font><span style='mso-spacerun:yes'> </span></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Don't want the tone to be wrong here, but this makes
no sense. Carriers surcharge like this precisely to guard against call center,
predictive and other mass outbound calling scenarios.<o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>It just doesn't make since, math wise, that
individuals hanging up on voice mail are going to significantly impact overall
ACD stats, etc. So unless you have a very strange set of use cases or are
pushing another category of traffic (ie call center) that skews you overall
relationship with the carrier - I would go back and re-negotiate your
arrangement.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Yes, FS is a b2bua and all is possible. But it is
probably a better use of time to approach this as a business issue.<o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>My 2 cents.<o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On </span></font><st1:date Month="12" Day="9"
Year="2008">Dec 9, 2008</st1:date>, at <st1:time Hour="8" Minute="38">8:38 AM</st1:time>,
Frank @ Impact wrote:<o:p></o:p></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'>How can
FS force<span class=apple-converted-space> </span><span class=grame>a
Minimum</span><span class=apple-converted-space> </span>call duration for
a FS caller (someone calling out of FS)? <u1:p></u1:p></span></font><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'><u1:p> </u1:p></span></font><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'>We have
a carrier that penalizes us with a surcharge for short duration calls (sound
familiar?).<u1:p></u1:p></span></font><font color=black><span style='color:
black'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'><u1:p> </u1:p></span></font><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'>So when
a FS caller (not a call center or predictive dialer) calls a cell phone and
gets a ring tone or calls an answering machine, the FS caller hangs up because
they do not want to leave a message. <span class=apple-converted-space> </span>But
they do this in less then a few seconds after the call is answered.<span
class=apple-converted-space> </span> This becomes a short duration
call and bang the surcharge applies. <span class=apple-converted-space> </span>It
is actually cheaper to pay for a longer call time (6 seconds in this case) and
avoid the short duration surcharge. <span class=apple-converted-space> </span>But
the FS caller does not know this.<u1:p></u1:p></span></font><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'><u1:p> </u1:p></span></font><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'>So, how
can FS hold the connection to the called party open for at least the minimum
amount of time I need to avoid the short call charge… even though my FS
caller has already hung up the phone on his end? <span
class=apple-converted-space> </span>I would like to do this in the xml<span
class=apple-converted-space> </span><span class=spelle>dialplan</span>if
possible.<u1:p></u1:p></span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'><u1:p> </u1:p></span></font><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'>Thanks<u1:p></u1:p></span></font><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'><u1:p> </u1:p></span></font><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:black'>-Frank<u1:p></u1:p></span></font><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
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Helvetica;color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'></span><o:p> </o:p></span></font></p>
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