<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><br><div><div>On Aug 6, 2008, at 8:30 PM, Ilan Perez wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">Two problems occur.<o:p></o:p></div><div style="text-indent: -18pt; margin-top: 0cm; margin-right: 0cm; margin-left: 36pt; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span>1.<span style="font: normal normal normal 7pt/normal 'Times New Roman'; "> <span class="Apple-converted-space"> </span></span></span>There is no DTMF recognition</div></span></blockquote><div><br></div><div>Sounds like they are doing inband DTMF.</div><br><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div style="text-indent: -18pt; margin-top: 0cm; margin-right: 0cm; margin-left: 36pt; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="text-indent: -18pt; margin-top: 0cm; margin-right: 0cm; margin-left: 36pt; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span>2.<span style="font: normal normal normal 7pt/normal 'Times New Roman'; "> <span class="Apple-converted-space"> </span></span></span>If I hangup during the playback the system still plays out the whole IVR</div></span></blockquote><br></div><div>Sounds like you have NAT involved and maybe the Bye isn't received?</div><div><br></div><div>/b</div><div><br></div><br></body></html>