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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Sorry I’ve been slacking, but I finally
got this one wikified:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><a
href="http://wiki.freeswitch.org/wiki/Mod_fifo#Agent.2FCaller_Example">http://wiki.freeswitch.org/wiki/Mod_fifo#Agent.2FCaller_Example</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>-MC<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> freeswitch-users-bounces@lists.freeswitch.org
[mailto:freeswitch-users-bounces@lists.freeswitch.org] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Anthony Minessale<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, July 02, 2008
9:03 AM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">freeswitch-users@lists.freeswitch.org</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [Freeswitch-users]
Using Mod_fifo</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>if you add these 2
extensions: 7010 will be for agents who will hear music till someone calls<br>
and 7011 will be the customer who will hear hold music until an agent is free.<br>
<br>
<extension name="test"><br>
<condition
field="destination_number" expression="^7010$"><br>
<action
application="set" data="fifo_music=$${hold_music}"/><br>
<action
application="answer"/><br>
<action
application="fifo" data="myq out wait"/><br>
</condition><br>
</extension><br>
<br>
<extension name="test"><br>
<condition
field="destination_number" expression="^7011$"><br>
<action
application="set" data="$${hold_music}"/><br>
<action
application="answer"/><br>
<action
application="fifo" data="myq in"/><br>
</condition><br>
</extension><br>
<br>
<br>
<br>
<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Wed, Jul 2, 2008 at 1:05 AM, Faraz R. Khan <<a
href="mailto:faraz.khan@emergen.biz">faraz.khan@emergen.biz</a>> wrote:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Is there any example on how to use mod_fifo?<br>
<br>
I am trying to implement a call centre queue as follows (much like<br>
Asterisk queues) :<br>
<br>
Inbound call-> press 0 for operator -> mod_fifo -> 3 agents of whom
any<br>
one can get the call (doing round robin or whatever)<br>
<br>
I checked out:<br>
<a href="http://wiki.freeswitch.org/wiki/Mod_fifo" target="_blank">http://wiki.freeswitch.org/wiki/Mod_fifo</a><br>
<br>
I understand how to park the call, I understand how to retrieve the call<br>
from the fifo- but I dont understand how this will happen automatically.<br>
Is the expected way to write some kind of JS to run periodically, check<br>
if any of the 3 specified agents are free and send them (originate) to<br>
the fifo 'pop' extension?<br>
<br>
Pointers would be appreciated! If anyone has sample JS to do something<br>
close to the above it would give me a great headstart.<br>
<br>
Thanks!<br>
<br>
--<br>
Faraz R Khan<br>
Chief Architect<br>
Emergen Consulting Pvt Ltd<br>
+92.21.529.0381 x200<br>
<a href="http://www.emergen.biz" target="_blank">www.emergen.biz</a><br>
<br>
<br>
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<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br clear=all>
<br>
-- <br>
Anthony Minessale II<br>
<br>
FreeSWITCH <a href="http://www.freeswitch.org/">http://www.freeswitch.org/</a><br>
ClueCon <a href="http://www.cluecon.com/">http://www.cluecon.com/</a><br>
<br>
AIM: anthm<br>
<a href="mailto:MSN%3Aanthony_minessale@hotmail.com">MSN:anthony_minessale@hotmail.com</a><br>
GTALK/JABBER/<a href="mailto:PAYPAL%3Aanthony.minessale@gmail.com">PAYPAL:anthony.minessale@gmail.com</a><br>
IRC: <a href="http://irc.freenode.net">irc.freenode.net</a> #freeswitch<br>
<br>
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pstn:213-799-1400 <o:p></o:p></span></font></p>
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