if you add these 2 extensions: 7010 will be for agents who will hear music till someone calls<br>and 7011 will be the customer who will hear hold music until an agent is free.<br><br> <extension name="test"><br>
<condition field="destination_number" expression="^7010$"><br> <action application="set" data="fifo_music=$${hold_music}"/><br> <action application="answer"/><br>
<action application="fifo" data="myq out wait"/><br> </condition><br> </extension><br><br> <extension name="test"><br> <condition field="destination_number" expression="^7011$"><br>
<action application="set" data="$${hold_music}"/><br> <action application="answer"/><br> <action application="fifo" data="myq in"/><br>
</condition><br> </extension><br><br><br><br><br><div class="gmail_quote">On Wed, Jul 2, 2008 at 1:05 AM, Faraz R. Khan <<a href="mailto:faraz.khan@emergen.biz">faraz.khan@emergen.biz</a>> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Is there any example on how to use mod_fifo?<br>
<br>
I am trying to implement a call centre queue as follows (much like<br>
Asterisk queues) :<br>
<br>
Inbound call-> press 0 for operator -> mod_fifo -> 3 agents of whom any<br>
one can get the call (doing round robin or whatever)<br>
<br>
I checked out:<br>
<a href="http://wiki.freeswitch.org/wiki/Mod_fifo" target="_blank">http://wiki.freeswitch.org/wiki/Mod_fifo</a><br>
<br>
I understand how to park the call, I understand how to retrieve the call<br>
from the fifo- but I dont understand how this will happen automatically.<br>
Is the expected way to write some kind of JS to run periodically, check<br>
if any of the 3 specified agents are free and send them (originate) to<br>
the fifo 'pop' extension?<br>
<br>
Pointers would be appreciated! If anyone has sample JS to do something<br>
close to the above it would give me a great headstart.<br>
<br>
Thanks!<br>
<br>
--<br>
Faraz R Khan<br>
Chief Architect<br>
Emergen Consulting Pvt Ltd<br>
+92.21.529.0381 x200<br>
<a href="http://www.emergen.biz" target="_blank">www.emergen.biz</a><br>
<br>
<br>
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</blockquote></div><br><br clear="all"><br>-- <br>Anthony Minessale II<br><br>FreeSWITCH <a href="http://www.freeswitch.org/">http://www.freeswitch.org/</a><br>ClueCon <a href="http://www.cluecon.com/">http://www.cluecon.com/</a><br>
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