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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Gang,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’m working on my outbound IVR and I’m wondering
if you have any thoughts on this topic: I’d like to make a record of the
digits dialed by the called party. For example, I have an IVR menu that
says, “to repeat these options, please press star.” I’d
like to record how many times the called party pressed star, along with all of
the other digits.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>What do you suggest? One idea is to create a custom
channel variable, like “digits_recd” and make it a string of
digits, appending a new digit to the string with each key press on the part of
the called party. I do like this idea because it preserves the order in
which the digits are received. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any other suggestions? I’d like to know what you’ve
done. BTW I’m not using any scripting – this is all being
done with the XML dialplan, phrase macros and ivr menus.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Michael<o:p></o:p></span></font></p>
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