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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I was thinking about this too, and I haven’t seen that
functionality implemented anywhere, but I’m still pretty new to this
myself. There doesn’t seem to be a distinction between agents and non-agents
in a standard fifo queue. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I was thinking about implementing this type of feature in
javascript and adding agent-related parameters/variables as part of their user
settings in the directory, but I’m not certain what the impact would be on
resources if it was implemented that way.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>-Dan<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
freeswitch-users-bounces@lists.freeswitch.org
[mailto:freeswitch-users-bounces@lists.freeswitch.org] <b>On Behalf Of </b>Pete
Kay<br>
<b>Sent:</b> Tuesday, April 22, 2008 11:44 PM<br>
<b>To:</b> freeswitch-users@lists.freeswitch.org<br>
<b>Subject:</b> [Freeswitch-users] Calling Queue Implementation<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hi, <br>
<br>
I am in the processing of implementing a typical scenario for service
call. So, in my scenario, I would have several agents who may log in and
log out of the queue at different times of the day. <br>
People can call in and will be routed to one of the available agents. If
no agent responses within 1 mins, then they would be asked to call back again.<br>
<br>
I checked the fifo mod, and I see how I can pack and unpark a user in the
queue. However, how would I be able to route call to the agent
automatically? <br>
<br>
Does it mean the agent have to initiate by pressing a # key and then have the
dialplan to fetch the first user from the queue (using fifo out ) ?
How is it possible for the agent's phone to ring automatically when a user is
added to the queue?<br>
<br>
If someone can show me with an example, it will be greatly appreciated.<br>
<br>
Regards,<br>
Pete<o:p></o:p></p>
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