[Freeswitch-users] FreeSWITCH Stops Responding

Tue Aug 31 21:20:09 UTC 2021

Yes, it bridges the inbound call to an outbound one.

(ProxyOutbound.luac)https://pastebin.com/RDUMy473

On Tue, Aug 31, 2021 at 8:39 PM Brian West <brian at freeswitch.com> wrote:

> Guessing you create sessions in lua? ProxyOutbound.luac?
>
> On Tue, Aug 31, 2021 at 3:33 PM Brian West <brian at freeswitch.com> wrote:
>
>> and to make sure when you uuid kill one it says it didn't exist but show
>> channels had it still listed correct?
>>
>> On Tue, Aug 31, 2021 at 2:58 PM Cary Shouse <cary at ytel.com> wrote:
>>
>>> Hello,
>>>
>>> We have got the logs for a few calls that were stuck.
>>> (Show channels fe8f206c-2bd9-4af2-b329-35f53228a38a)
>>> https://pastebin.com/NTnte7J7
>>>
>>> (Extracted from logs fe8f206c-2bd9-4af2-b329-35f53228a38a)
>>> https://pastebin.com/sAhFiGjY
>>>
>>> (Show channels 46c6e04b-a58e-4b82-9968-fb0e9c2c0fb3)
>>> https://pastebin.com/bmcdjzAr
>>>
>>> (Extracted from logs 46c6e04b-a58e-4b82-9968-fb0e9c2c0fb3)
>>> https://pastebin.com/aGyY3m9F
>>>
>>> (Show channels 624cac90-0a7b-11ec-b7d0-6f543a588268)
>>> https://pastebin.com/0cnQaRhC
>>>
>>> (Extracted from logs 624cac90-0a7b-11ec-b7d0-6f543a588268)
>>> https://pastebin.com/atX0VXdZ
>>>
>>> Please let us know if there is anything else we can provide that would
>>> be useful. Thank you.
>>>
>>>
>>> On Mon, Aug 30, 2021 at 8:20 PM Brian West <brian at freeswitch.com> wrote:
>>>
>>>> Check the UUID of the session in question, and extract its logs, and
>>>> let's diagnose it
>>>>
>>>> On Mon, Aug 30, 2021 at 12:39 PM Cary Shouse <cary at ytel.com> wrote:
>>>>
>>>>>  Yes, that is what we are seeing when running uuid_kill.  We cannot
>>>>> "replicate" the issue, but it happens multiple times a day for us across
>>>>> our servers.   We have looked through logs across multiple systems,
>>>>> taken SIP traces to see if that showed anything.  Last we got a Core
>>>>> dump of the running process after the failure. Nothing seems to stand out
>>>>> as the cause.
>>>>>
>>>>>
>>>>>
>>>>>  Are there any other debug steps you can think of or what other
>>>>> information to look at?  We could capture all traffic on the server, or
>>>>> recompile with special debug flags whatever it is that might help.
>>>>>
>>>>>
>>>>>
>>>>> Steps we have taken:
>>>>>
>>>>> sofia loglevel all 9
>>>>>
>>>>> sofia global siptrace on
>>>>>
>>>>> fsctl loglevel 7
>>>>>
>>>>> # Set environment variable
>>>>> TPORT_LOG=1
>>>>>
>>>>>
>>>>> On Sat, Aug 28, 2021 at 12:54 AM Brian West <brian at freeswitch.com>
>>>>> wrote:
>>>>>
>>>>>> It's an issue we've been searching for, if you uuid_kill it, and it
>>>>>> says no session, it only means the record was NOT removed from the sqlite
>>>>>> database.
>>>>>>
>>>>>> Nobody can seem to replicate the steps required to get into that
>>>>>> condition, maybe you could look thru the logs and see if you can replicate
>>>>>> what ever happened on that lingering UUID
>>>>>>
>>>>>> /b
>>>>>>
>>>>>>
>>>>>> On Fri, Aug 27, 2021 at 5:40 PM Cary Shouse <cary at ytel.com> wrote:
>>>>>>
>>>>>>>  We recently started having a problem with our FreeSWITCH servers
>>>>>>> where calls are working well, with about 200 calls operating sometimes for
>>>>>>> a couple of days, and then something happens and all call progress stops.
>>>>>>> Then any new inbound calls that come into the server get stuck in initial
>>>>>>> status, new inbound get stuck at RINGING. This happens until the max
>>>>>>> sessions are hit and of course nothing else works from there. Our thought
>>>>>>> is something is creating a lock and stopping anything else from progressing.
>>>>>>>  We are seeing the stuck sessions using "show channels". Doing a
>>>>>>> uuid_kill on the calls seems to make no difference to the output of "show
>>>>>>> channels", but we have noticed in the logs that some events do happen to
>>>>>>> some of the calls.
>>>>>>>  We had ran into a similar issue when writing a custom C module and
>>>>>>> made some mistakes with session_rwlock etc. But in this case, all of this
>>>>>>> is using LUA.
>>>>>>> Some general information:
>>>>>>> FreeSWITCH Versions 1.10.6 and 1.10.1
>>>>>>> Modules used:
>>>>>>> LUA, xml_curl(dialplan), event_socket,
>>>>>>>
>>>>>>>  Most of this is just application playing audio files and or
>>>>>>> creating a new call to bridge to.
>>>>>>>
>>>>>>>  Really looking for some help on what debugging we can enable to
>>>>>>> help identify what is getting stuck to identify where a bug might be on our
>>>>>>> usage or possible issue with FreeSWITCH.
>>>>>>>
>>>>>>>  We have captured a core dump of the running process when it got
>>>>>>> into the bad state as well, if that is helpful, we can send it in.
>>>>>>>
>>>>>>> Thank you for your help.
>>>>>>>
>>>>>>> _________________________________________________________________________
>>>>>>>
>>>>>>> The FreeSWITCH project is sponsored by SignalWire
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>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Brian West | Co-founder and Developer
>>>>>>
>>>>>> Need Commercial support? email sales at freeswitch.com
>>>>>>
>>>>>> FreeSWITCH Solutions | 17345 Civic Drive #2531 Brookfield, WI 53045
>>>>>> <https://maps.google.com/?q=17345+Civic+Drive+%232531+Brookfield,+WI+53045&entry=gmail&source=g>
>>>>>>
>>>>>> Email: brian at freeswitch.com
>>>>>>
>>>>>> Mobile: 918-424-9378
>>>>>>
>>>>>> Website: https://www.FreeSWITCH.com <https://www.freeswitch.com/>
>>>>>>
>>>>>> [image: https://www.facebook.com/signalwireinc?src=email]
>>>>>> <https://www.facebook.com/freeswitch> [image:
>>>>>> https://twitter.com/freeswitch] <https://twitter.com/freeswitch>
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Brian West | Co-founder and Developer
>>>>
>>>> Need Commercial support? email sales at freeswitch.com
>>>>
>>>> FreeSWITCH Solutions | 17345 Civic Drive #2531 Brookfield, WI 53045
>>>> <https://maps.google.com/?q=17345+Civic+Drive+%232531+Brookfield,+WI+53045&entry=gmail&source=g>
>>>>
>>>> Email: brian at freeswitch.com
>>>>
>>>> Mobile: 918-424-9378
>>>>
>>>> Website: https://www.FreeSWITCH.com <https://www.freeswitch.com/>
>>>>
>>>> [image: https://www.facebook.com/signalwireinc?src=email]
>>>> <https://www.facebook.com/freeswitch> [image:
>>>> https://twitter.com/freeswitch] <https://twitter.com/freeswitch>
>>>>
>>>
>>
>> --
>>
>> Brian West | Co-founder and Developer
>>
>> Need Commercial support? email sales at freeswitch.com
>>
>> FreeSWITCH Solutions | 17345 Civic Drive #2531 Brookfield, WI 53045
>> <https://maps.google.com/?q=17345+Civic+Drive+%232531+Brookfield,+WI+53045&entry=gmail&source=g>
>>
>> Email: brian at freeswitch.com
>>
>> Mobile: 918-424-9378
>>
>> Website: https://www.FreeSWITCH.com <https://www.freeswitch.com/>
>>
>> [image: https://www.facebook.com/signalwireinc?src=email]
>> <https://www.facebook.com/freeswitch> [image:
>> https://twitter.com/freeswitch] <https://twitter.com/freeswitch>
>>
>
>
> --
>
> Brian West | Co-founder and Developer
>
> Need Commercial support? email sales at freeswitch.com
>
> FreeSWITCH Solutions | 17345 Civic Drive #2531 Brookfield, WI 53045
> <https://maps.google.com/?q=17345+Civic+Drive+%232531+Brookfield,+WI+53045&entry=gmail&source=g>
>
> Email: brian at freeswitch.com
>
> Mobile: 918-424-9378
>
> Website: https://www.FreeSWITCH.com <https://www.freeswitch.com/>
>
> [image: https://www.facebook.com/signalwireinc?src=email]
> <https://www.facebook.com/freeswitch> [image:
> https://twitter.com/freeswitch] <https://twitter.com/freeswitch>
>
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