[Freeswitch-users] FreeSWITCH Stops Responding

[Brian West]

Check the UUID of the session in question, and extract its logs, and let's
diagnose it

On Mon, Aug 30, 2021 at 12:39 PM Cary Shouse <cary at ytel.com> wrote:

>  Yes, that is what we are seeing when running uuid_kill.  We cannot
> "replicate" the issue, but it happens multiple times a day for us across
> our servers.   We have looked through logs across multiple systems, taken
> SIP traces to see if that showed anything.  Last we got a Core dump of
> the running process after the failure. Nothing seems to stand out as the
> cause.
>
>
>
>  Are there any other debug steps you can think of or what other
> information to look at?  We could capture all traffic on the server, or
> recompile with special debug flags whatever it is that might help.
>
>
>
> Steps we have taken:
>
> sofia loglevel all 9
>
> sofia global siptrace on
>
> fsctl loglevel 7
>
> # Set environment variable
> TPORT_LOG=1
>
>
> On Sat, Aug 28, 2021 at 12:54 AM Brian West <brian at freeswitch.com> wrote:
>
>> It's an issue we've been searching for, if you uuid_kill it, and it
>> says no session, it only means the record was NOT removed from the sqlite
>> database.
>>
>> Nobody can seem to replicate the steps required to get into that
>> condition, maybe you could look thru the logs and see if you can replicate
>> what ever happened on that lingering UUID
>>
>> /b
>>
>>
>> On Fri, Aug 27, 2021 at 5:40 PM Cary Shouse <cary at ytel.com> wrote:
>>
>>>  We recently started having a problem with our FreeSWITCH servers where
>>> calls are working well, with about 200 calls operating sometimes for a
>>> couple of days, and then something happens and all call progress stops.
>>> Then any new inbound calls that come into the server get stuck in initial
>>> status, new inbound get stuck at RINGING. This happens until the max
>>> sessions are hit and of course nothing else works from there. Our thought
>>> is something is creating a lock and stopping anything else from progressing.
>>>  We are seeing the stuck sessions using "show channels". Doing a
>>> uuid_kill on the calls seems to make no difference to the output of "show
>>> channels", but we have noticed in the logs that some events do happen to
>>> some of the calls.
>>>  We had ran into a similar issue when writing a custom C module and made
>>> some mistakes with session_rwlock etc. But in this case, all of this is
>>> using LUA.
>>> Some general information:
>>> FreeSWITCH Versions 1.10.6 and 1.10.1
>>> Modules used:
>>> LUA, xml_curl(dialplan), event_socket,
>>>
>>>  Most of this is just application playing audio files and or creating a
>>> new call to bridge to.
>>>
>>>  Really looking for some help on what debugging we can enable to help
>>> identify what is getting stuck to identify where a bug might be on our
>>> usage or possible issue with FreeSWITCH.
>>>
>>>  We have captured a core dump of the running process when it got into
>>> the bad state as well, if that is helpful, we can send it in.
>>>
>>> Thank you for your help.
>>> _________________________________________________________________________
>>>
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>>
>>
>>
>> --
>>
>> Brian West | Co-founder and Developer
>>
>> Need Commercial support? email sales at freeswitch.com
>>
>> FreeSWITCH Solutions | 17345 Civic Drive #2531 Brookfield, WI 53045
>> <https://maps.google.com/?q=17345+Civic+Drive+%232531+Brookfield,+WI+53045&entry=gmail&source=g>
>>
>> Email: brian at freeswitch.com
>>
>> Mobile: 918-424-9378
>>
>> Website: https://www.FreeSWITCH.com <https://www.freeswitch.com/>
>>
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>>
>

-- 

Brian West | Co-founder and Developer

Need Commercial support? email sales at freeswitch.com

FreeSWITCH Solutions | 17345 Civic Drive #2531 Brookfield, WI 53045
<https://maps.google.com/?q=17345+Civic+Drive+%232531+Brookfield,+WI+53045&entry=gmail&source=g>

Email: brian at freeswitch.com

Mobile: 918-424-9378

Website: https://www.FreeSWITCH.com <https://www.freeswitch.com/>

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