[Freeswitch-users] Send call to different place on busy vs no answer

[Don Dawson]

Query the sip_dialogs database table to see if all are on calls.

On Wed, Apr 7, 2021, 12:41 AM Steven Schoch <
schoch+freeswitch.org at xwin32.com> wrote:

> I'm setting up a pbx. Incoming calls to the main number will ring on 3
> "front desk" phones. If all phones are busy, I want to play a message
> saying:
> "All operators are busy. Please call back in a few minutes or send email."
>
> However, if the call rings for 20 seconds with no answer, it should
> transfer to voicemail.
>
> My dialplan has:
> <action application="set" data="continue_on_fail=true"/>
> <action application="set" data="call_timeout=20"/>
> <action application="bridge" data="${group_call(operator@
> ${domain_name})}"/>
> <action application="answer"/>
> <action application="sleep" data="1000"/>
> <action application="???"/>
>
> The last application should be to do one thing (play a message) if the
> bridge failed because all phones were busy, and do something else (transfer
> to voicemail) if there was no answer after 20 seconds.
>
> Is this something that can be done in the dialplan? If not, do I use a
> script?
>
> --
> Steve
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