[Freeswitch-users] Send call to different place on busy vs no answer

[Martin Paterson]

Steven,

You can check the originate_disposition variable to get the result of
the bridge, then based on that run the voicemail app or play the
message. It is possible to do this in the dialplan, something like:
<condition field="${originate_disposition}" data="USER_BUSY">
  <action application="say" ..
  <anti-action application="voicemail" ...

but I find any logic even slightly more complex than 'if this do that'
in the XML is unreadable because of having to worry about
require-nested, break and inline and reach for the lua:
if session:ready() then
  originate_disposition = session:getVariable("originate_disposition")
  if originate_disposition == 'USER_BUSY' then
play message
  else if originate_disposition == 'ALLOTTED_TIMEOUT' then
do voicemail
  else
    session:consoleLog("INFO", "unhandled disposition" ..
tostring(originate_disposition) .. "\n")
    .. do something sensible (like voicemail)
end

Martin.

Martin Paterson, Pattersong Music
Reduced orchestrations of G&S

On Wed, 7 Apr 2021 at 06:41, Steven Schoch
<schoch+freeswitch.org at xwin32.com> wrote:
>
> I'm setting up a pbx. Incoming calls to the main number will ring on 3 "front desk" phones. If all phones are busy, I want to play a message saying:
> "All operators are busy. Please call back in a few minutes or send email."
>
> However, if the call rings for 20 seconds with no answer, it should transfer to voicemail.
>
> My dialplan has:
> <action application="set" data="continue_on_fail=true"/>
> <action application="set" data="call_timeout=20"/>
> <action application="bridge" data="${group_call(operator@${domain_name})}"/>
> <action application="answer"/>
> <action application="sleep" data="1000"/>
> <action application="???"/>
>
> The last application should be to do one thing (play a message) if the bridge failed because all phones were busy, and do something else (transfer to voicemail) if there was no answer after 20 seconds.
>
> Is this something that can be done in the dialplan? If not, do I use a script?
>
> --
> Steve
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