[Freeswitch-users] NORMAL_TEMPORARY_FAILURE Suddenly

Mon Dec 14 15:53:50 UTC 2020

Hi there,
 This may be a stupid comment; if so please ignore, but ...

Whilst it shouldn't matter, you are telling your outgoing provider that the call is from 0000000000.
Do they reject calls with duff caller ID?

best regards,
  Lawrence

On 14 Dec 2020, at 00:09, Don Hawkins <hawkins at hawkinsegroup.com> wrote:
> Here's the SIP trace. The only thing that catches my eye is the 503 Service Unavailable...
> 
> 
> freeswitch at heg_sip> /exit
> root at heg_sip:~# screen
>    c=IN IP4 198.58.99.250
> 2020-12-14 00:04:16.141587 [DEBUG] switch_core_state_machine.c:621 (sofia/external/12145551212) State CONSUME_MEDIA going to sleep
>    t=0 0
>    m=audio 22602 RTP/AVP 0 8 102 101
>    a=rtpmap:0 PCMU/8000
>    a=rtpmap:8 PCMA/8000
>    a=rtpmap:102 SPEEX/8000
>    a=rtpmap:101 telephone-event/8000
>    a=fmtp:101 0-16
>    a=ptime:20
>    ------------------------------------------------------------------------
> 2020-12-14 00:04:16.141587 [DEBUG] sofia.c:6933 Channel sofia/external/12145551212 entering state [calling][0]
> recv 355 bytes from udp/[216.53.4.1]:5060 at 00:04:16.447428:
>    ------------------------------------------------------------------------
>    SIP/2.0 100 Trying
>    Via: SIP/2.0/UDP 198.58.99.250:5080;branch=z9hG4bK9DQSS9r0QS78c;received=198.58.99.250;rport=5080
>    From: "" <sip:0000000000 at 198.58.99.250>;tag=52X35SSgpQtrB
>    To: <sip:12145551212 at 216.53.4.1:5060>
>    Call-ID: bf3b677f-b842-1239-b3a8-da7d13be054f
>    Contact: <sip:216.53.4.1:5060>
>    CSeq: 29398336 INVITE
>    Server: sbc_5
>    Content-Length: 0
> 
>    ------------------------------------------------------------------------
> recv 419 bytes from udp/[216.53.4.1]:5060 at 00:04:16.501784:
>    ------------------------------------------------------------------------
>    SIP/2.0 503 Service Unavailable
>    Via: SIP/2.0/UDP 198.58.99.250:5080;branch=z9hG4bK9DQSS9r0QS78c;received=198.58.99.250;rport=5080
>    From: "" <sip:0000000000 at 198.58.99.250>;tag=52X35SSgpQtrB
>    To: <sip:12145551212 at 216.53.4.1:5060>;tag=sbcsipuas_1_C20736_20201213190416427_ucs02sb04
>    Call-ID: bf3b677f-b842-1239-b3a8-da7d13be054f
>    Contact: <sip:216.53.4.1:5060>
>    CSeq: 29398336 INVITE
>    Server: sbc_5
>    Content-Length: 0
> 
>    ------------------------------------------------------------------------
> send 371 bytes to udp/[216.53.4.1]:5060 at 00:04:16.501891:
>    ------------------------------------------------------------------------
>    ACK sip:12145551212 at 216.53.4.1:5060 SIP/2.0
>    Via: SIP/2.0/UDP 198.58.99.250:5080;rport;branch=z9hG4bK9DQSS9r0QS78c
>    Max-Forwards: 70
>    From: "" <sip:0000000000 at 198.58.99.250>;tag=52X35SSgpQtrB
>    To: <sip:12145551212 at 216.53.4.1:5060>;tag=sbcsipuas_1_C20736_20201213190416427_ucs02sb04
>    Call-ID: bf3b677f-b842-1239-b3a8-da7d13be054f
>    CSeq: 29398336 ACK
>    Content-Length: 0
> 
>    ------------------------------------------------------------------------
> 2020-12-14 00:04:16.241578 [DEBUG] sofia.c:6933 Channel sofia/external/12145551212 entering state [terminated][503]
> 2020-12-14 00:04:16.241578 [NOTICE] sofia.c:7961 Hangup sofia/external/12145551212 [CS_CONSUME_MEDIA] [NORMAL_TEMPORARY_FAILURE]
> 2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:543 (sofia/external/12145551212) Running State Change CS_HANGUP
> 2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:809 (sofia/external/12145551212) Callstate Change DOWN -> HANGUP
> 2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:811 (sofia/external/12145551212) State HANGUP
> 2020-12-14 00:04:16.241578 [DEBUG] mod_sofia.c:437 Channel sofia/external/12145551212 hanging up, cause: NORMAL_TEMPORARY_FAILURE
> 2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:60 sofia/external/12145551212 Standard HANGUP, cause: NORMAL_TEMPORARY_FAILURE
> 2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:811 (sofia/external/12145551212) State HANGUP going to sleep
> 2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:578 (sofia/external/12145551212) State Change CS_HANGUP -> CS_REPORTING
> 2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:543 (sofia/external/12145551212) Running State Change CS_REPORTING
> 2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:897 (sofia/external/12145551212) State REPORTING
> 2020-12-14 00:04:16.241578 [DEBUG] switch_ivr_originate.c:3750 Originate Resulted in Error Cause: 41 [NORMAL_TEMPORARY_FAILURE]
> 
> On Sun, Dec 13, 2020 at 5:13 PM David Villasmil <david.villasmil.work at gmail.com> wrote:
> 
> console loglevel debug
> sofia global siptrace on <- if you want to the traces
> 
> On Sun, 13 Dec 2020 at 23:11, David Villasmil <david.villasmil.work at gmail.com> wrote:
> What does the log say?
> 
> On Sun, 13 Dec 2020 at 22:39, Don Hawkins <hawkins at hawkinsegroup.com> wrote:
> Hi everyone!
> 
> Suddenly all outbound calls (ALL of our providers) are returning  NORMAL_TEMPORARY_FAILURE on our FS server. I've been working on this for roughly four hours so I wanted to reach out.
> 
> It does seem that at least with one provider the calls are getting to their servers since they show as "Failed" in their management portal.
> 
> We've changed nothing, suddenly origination just stopped working.
> 
> sofia/gateway/Provider/12145551212%20&park()
> 
> Any input is appreciated, I know it's something simple, just need to be guided in the right direction.
> 
> Thanks!
> Don
> _________________________________________________________________________
> 
> The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
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> -- 
> Regards,
> 
> David Villasmil
> email: david.villasmil.work at gmail.com
> phone: +34669448337
> -- 
> Regards,
> 
> David Villasmil
> email: david.villasmil.work at gmail.com
> phone: +34669448337
> _________________________________________________________________________
> 
> The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
> Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services.
> Build your next product on our scalable cloud platform.
> 
> Join our online community to chat in real time https://signalwire.community
> 
> Professional FreeSWITCH Services
> sales at freeswitch.com
> https://freeswitch.com
> 
> Official FreeSWITCH Sites
> https://freeswitch.com/oss
> https://freeswitch.org/confluence
> https://cluecon.com
> 
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> https://freeswitch.com
> 
> 
> -- 
> 
> 
> Sincerely,
> Don Hawkins
> CEO
> Hawkins Enterprise Group LLC
> https://hawkinsegroup.com
> Zello PTT: push2don
> P: 469-214-5044
> _________________________________________________________________________
> 
> The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
> Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services.
> Build your next product on our scalable cloud platform.
> 
> Join our online community to chat in real time https://signalwire.community
> 
> Professional FreeSWITCH Services
> sales at freeswitch.com
> https://freeswitch.com
> 
> Official FreeSWITCH Sites
> https://freeswitch.com/oss
> https://freeswitch.org/confluence
> https://cluecon.com
> 
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
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