[Freeswitch-users] Integrating mod_callcenter with mobile app

[Alejandro Recarey]

Hi all, thanks for taking the time to read this post.

We are trying to integrate mod_callcenter with our mobile app. However, phone apps are put on pause when the phone is locked. This means that mod_callcenter will try the user agent, and find it is not registered, and immediately pass to the next agent.

The correct way to get a mobile app to receive an inbound VoIP call is to send a push notification, and then the app will re-register, and the Freeswitch will need to dial the agent again.

Ideally, mod_callcenter could send an event whenever it is trying an agent, which would allow us send a push notification if the agent dialled is on a mobile_app. mod_callcenter would also need to wait for the agent to reregister to send the call to that agent again.

I have not found a way to do this with mod_callcenter. Is there a way to do this? Or is this sort of functionality ousourced to another server by placing something like kamailio between the FS server and the user?

Thanks for the help,

Alex