[Freeswitch-users] Why did this call "drop"

[Vallimamod Abdullah]

Hi,

Your trace is not complete but it indeed looks like your ring timeout is reached and the call is cancelled:

> 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] mod_sofia.c:528 Sending CANCEL to sofia/external/13032672947
> 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [INFO] mod_dptools.c:3631 Originate Failed.  Cause: NO_ANSWER

Maybe your call_timeout[1] setting needs to be adjusted?

[1] https://freeswitch.org/confluence/display/FREESWITCH/call_timeout


Best Regards,
-- 
Vallimamod Abdullah
SIP Solutions
vma at sip.solutions
linkedin.com/in/vallimamod
.


> On 11 Oct 2019, at 23:27, Sean Devoy <sdevoy at bizfocused.com> wrote:
> 
> Hi,
>  
> My user (who has reported no answer calls as “dropped” in the past) has reported a call to this number dropped twice while still ringing.  Can some tell me what happened?
>  
> It looks like the dialed number has a timeout for time allowed to ring or something similar????
>  
> 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [DEBUG] switch_core_codec.c:248 sofia/internal/111 at my-sip.domain.com Restore previous codec PCMU:0.
> 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [NOTICE] switch_ivr_originate.c:3713 Hangup sofia/external/13032672947 [CS_CONSUME_MEDIA] [NO_ANSWER]
> 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:585 (sofia/external/13032672947) Running State Change CS_HANGUP (Cur 2 Tot 8701)
> 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:848 (sofia/external/13032672947) Callstate Change RINGING -> HANGUP
> 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:850 (sofia/external/13032672947) State HANGUP
> 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] mod_sofia.c:460 Channel sofia/external/13032672947 hanging up, cause: NO_ANSWER
> 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] mod_sofia.c:528 Sending CANCEL to sofia/external/13032672947
> 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [INFO] mod_dptools.c:3631 Originate Failed.  Cause: NO_ANSWER
> 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [NOTICE] switch_channel.c:4941 Hangup sofia/internal/111 at my-sip.domain.com [CS_EXECUTE] [NO_ANSWER]
> 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:60 sofia/external/13032672947 Standard HANGUP, cause: NO_ANSWER
> 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:850 (sofia/external/13032672947) State HANGUP going to sleep
> 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:620 (sofia/external/13032672947) State Change CS_HANGUP -> CS_REPORTING
> 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:585 (sofia/external/13032672947) Running State Change CS_REPORTING (Cur 2 Tot 8701)
> 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:936 (sofia/external/13032672947) State REPORTING
> 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:174 sofia/external/13032672947 Standard REPORTING, cause: NO_ANSWER
> 3c6a08bb-4045-45c9-acdd-9e14aba0e522 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:936 (sofia/external/13032672947) State REPORTING going to sleep
> 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [DEBUG] switch_core_session.c:2905 sofia/internal/111 at my-sip.domain.com skip receive message [APPLICATION_EXEC_COMPLETE] (channel is hungup already)
> 61d26afb-35dc-4171-ab41-5a881489bee0 2019-10-11 18:47:51.014455 [DEBUG] switch_core_state_machine.c:651 (sofia/internal/111 at my-sip.domain.com) State EXECUTE going to sleep
>  
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