[Freeswitch-users] Shared presence not working with callcenter application of Freeswitch

[sagar malam]

This is not working with latest FS version 1.8 as well.

I will report it to Jira.

On Tue, Oct 30, 2018 at 6:04 PM sagar malam <sagarmalam at gmail.com> wrote:

> Any update on this ?
> Has anyone got this working? I have tested this with FS 1.6.20
> without success.
>
> On Thu, Oct 18, 2018 at 3:54 PM sagar malam <sagarmalam at gmail.com> wrote:
>
>> Yes.
>> Below parameters are enabled :
>> manage-presence
>> manage-shared-appearance
>> dbname = share_presence
>>
>> On Sat, Oct 13, 2018 at 4:07 AM Michael Jerris <mike at jerris.com> wrote:
>>
>>> Is manage presense enabled?
>>>
>>> On Oct 10, 2018, at 5:29 AM, sagar malam <sagarmalam at gmail.com> wrote:
>>>
>>> I have already tried that setting along with sip_invite_domain.But
>>> without any success.Further when i enable SLA and Presence debug , i dont
>>> see any SLA / presence logs which appears in case of one to one calls.
>>>
>>> On Wed, Oct 10, 2018 at 4:54 AM Shaun Stokes <
>>> shaun.stokes at itec-support.co.uk> wrote:
>>>
>>>> You need to set the presence_id variable of your agent when you bridge
>>>> to the agent in the agent contact field.
>>>>
>>>> Shaun
>>>>
>>>> Get Outlook for iOS <https://aka.ms/o0ukef>
>>>> ------------------------------
>>>> *From:* 20110170300n behalf of
>>>> *Sent:* Tuesday, October 9, 2018 19:48
>>>> *To:* FreeSWITCH Users Help
>>>> *Subject:* [Freeswitch-users] Shared presence not working with
>>>> callcenter application of Freeswitch
>>>>
>>>> I am facing issue related to presence/ shared presence for agents in
>>>> callcenter(mod_callcenter).
>>>> Suppose we are dialling a user 1001 at example.com and it is a shared
>>>> user in two phones. Shared presence works perfectly if we directly dial
>>>> extension 1001.
>>>>
>>>> But if same extension is configured as agent of callcenter and call is
>>>> bridged to agent(extension) through callcenter, shared presence does not
>>>> work. Freeswitch does not generate notify for agent state change.
>>>>
>>>> Is this expected behaviour ? If not then what can fix this ?
>>>>
>>>> Thanks in advance
>>>>
>>>
>>> _________________________________________________________________________
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>>> https://freeswitch.com
>>>
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>>>
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>>
>>
>
> --
> Thanks,
>
> Sagar
>


-- 
Thanks,

Sagar
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