[Freeswitch-users] Can't connect to 800 or toll calls

Wed Apr 17 21:19:11 UTC 2019

I did earlier, but I found that Vitelity was coming from multiple IP addresses and my firewall was blocking some of them.  That resolved the problem.
Thanks,
Sean

From: FreeSWITCH-users <freeswitch-users-bounces at lists.freeswitch.org> On Behalf Of Brian West
Sent: Wednesday, April 17, 2019 5:05 PM
To: FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org>
Subject: Re: [Freeswitch-users] Can't connect to 800 or toll calls

Pastebin a call with full sip trace.

On Wed, Apr 17, 2019 at 3:56 PM Sean Devoy <sdevoy at bizfocused.com<mailto:sdevoy at bizfocused.com>> wrote:
Not quite.  I just found It was a firewall issue having the same affect.

Thanks for looking.

From: FreeSWITCH-users <freeswitch-users-bounces at lists.freeswitch.org<mailto:freeswitch-users-bounces at lists.freeswitch.org>> On Behalf Of Brian West
Sent: Wednesday, April 17, 2019 4:50 PM
To: FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org<mailto:freeswitch-users at lists.freeswitch.org>>
Subject: Re: [Freeswitch-users] Can't connect to 800 or toll calls

Its a nat issue then.

On Wed, Apr 17, 2019 at 3:42 PM Sean Devoy <sdevoy at bizfocused.com<mailto:sdevoy at bizfocused.com>> wrote:
I have gotten reports that it is an intermittent problem not related to the number being dialed.
Vitelity reports:  “it looks like your PBX is not seeing our responses and keeps sending invites to us even though the call completes. “

Possibly related, when a call goes through and finishes, the terminating phone gets called again after hanging up.

Any help would be greatly appreciated.

Thanks,
Sean
From: FreeSWITCH-users <freeswitch-users-bounces at lists.freeswitch.org<mailto:freeswitch-users-bounces at lists.freeswitch.org>> On Behalf Of Brian West
Sent: Wednesday, April 17, 2019 12:00 PM
To: FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org<mailto:freeswitch-users at lists.freeswitch.org>>
Subject: Re: [Freeswitch-users] Can't connect to 800 or toll calls

Look at the signaling, the FreeSWITCH logs without it won't tell you why.

/b

On Wed, Apr 17, 2019 at 10:39 AM Sean Devoy <sdevoy at bizfocused.com<mailto:sdevoy at bizfocused.com>> wrote:
Hi,

I have recently created a new server with the latest repo (1.8)

Most things are working great. Extension to Extension works, even across NAT on both ends.  I can call out to local numbers like my cell phone.  However, when I try to call 800 numbers or calls outside my local area codes it fails.  The logs look identical to the old server. The call goes through the same gateway.  I never get any audio back and 15 seconds later the log returns “no answer” and the call fails.

If it matters the gateway is through Vitelity.  I have opened a ticket there but no response yet.

Log excerpt:
[DEBUG] switch_core_state_machine.c:40 sofia/external/13522298979 Standard INIT
[DEBUG] switch_core_state_machine.c:48 (sofia/external/13522298979) State Change CS_INIT -> CS_ROUTING
[DEBUG] switch_core_state_machine.c:627 (sofia/external/13522298979) State INIT going to sleep
[DEBUG] switch_core_state_machine.c:584 (sofia/external/13522298979) Running State Change CS_ROUTING (Cur 2 Tot 2)
[DEBUG] switch_core_state_machine.c:643 (sofia/external/13522298979) State ROUTING
[DEBUG] mod_sofia.c:154 sofia/external/13522298979 SOFIA ROUTING
[DEBUG] switch_ivr_originate.c:67 (sofia/external/13522298979) State Change CS_ROUTING -> CS_CONSUME_MEDIA
[DEBUG] switch_core_state_machine.c:643 (sofia/external/13522298979) State ROUTING going to sleep
[DEBUG] switch_core_state_machine.c:584 (sofia/external/13522298979) Running State Change CS_CONSUME_MEDIA (Cur 2 Tot 2)
[DEBUG] sofia.c:7291 Channel sofia/external/13522298979 entering state [calling][0]
[DEBUG] switch_core_state_machine.c:662 (sofia/external/13522298979) State CONSUME_MEDIA
[DEBUG] switch_core_state_machine.c:662 (sofia/external/13522298979) State CONSUME_MEDIA going to sleep
[NOTICE] switch_ivr_originate.c:3705 Hangup sofia/external/13522298979 [CS_CONSUME_MEDIA] [NO_ANSWER]
[DEBUG] switch_core_state_machine.c:584 (sofia/external/13522298979) Running State Change CS_HANGUP (Cur 2 Tot 2)
[DEBUG] switch_core_state_machine.c:847 (sofia/external/13522298979) Callstate Change DOWN -> HANGUP
[DEBUG] switch_core_state_machine.c:849 (sofia/external/13522298979) State HANGUP
[DEBUG] mod_sofia.c:449 Channel sofia/external/13522298979 hanging up, cause: NO_ANSWER
[DEBUG] mod_sofia.c:514 Sending CANCEL to sofia/external/13522298979
[DEBUG] switch_core_state_machine.c:60 sofia/external/13522298979 Standard HANGUP, cause: NO_ANSWER
[DEBUG] switch_core_state_machine.c:849 (sofia/external/13522298979) State HANGUP going to sleep
[DEBUG] switch_core_state_machine.c:619 (sofia/external/13522298979) State Change CS_HANGUP -> CS_REPORTING
[DEBUG] switch_core_state_machine.c:584 (sofia/external/13522298979) Running State Change CS_REPORTING (Cur 2 Tot 2)
[INFO] mod_dptools.c:3518 Originate Failed.  Cause: NO_ANSWER

Thanks,
Sean
_________________________________________________________________________

The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services.
Build your next product on our scalable cloud platform.

Join our online community to chat in real time https://signalwire.community

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--

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Need Commercial support? email sales at freeswitch.com<mailto:sales at freeswitch.com>

FreeSWITCH Solutions | 17345 Civic Drive #2531 Brookfield, WI 53045<https://maps.google.com/?q=17345+Civic+Drive+%232531+Brookfield,+WI+53045&entry=gmail&source=g>

Email: brian at freeswitch.com<mailto:brian at freeswitch.com>

Mobile: 918-424-9378

Website: https://www.FreeSWITCH.com<https://www.freeswitch.com/>

[https://www.facebook.com/signalwireinc?src=email]<https://www.facebook.com/freeswitch>[https://twitter.com/freeswitch]<https://twitter.com/freeswitch>
_________________________________________________________________________

The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services.
Build your next product on our scalable cloud platform.

Join our online community to chat in real time https://signalwire.community

Professional FreeSWITCH Services
sales at freeswitch.com<mailto:sales at freeswitch.com>
https://freeswitch.com

Official FreeSWITCH Sites
https://freeswitch.com/oss
https://freeswitch.org/confluence
https://cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users at lists.freeswitch.org<mailto:FreeSWITCH-users at lists.freeswitch.org>
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
https://freeswitch.com

--

Brian West | Co-founder and Developer

Need Commercial support? email sales at freeswitch.com<mailto:sales at freeswitch.com>

FreeSWITCH Solutions | 17345 Civic Drive #2531 Brookfield, WI 53045<https://maps.google.com/?q=17345+Civic+Drive+%232531+Brookfield,+WI+53045&entry=gmail&source=g>

Email: brian at freeswitch.com<mailto:brian at freeswitch.com>

Mobile: 918-424-9378

Website: https://www.FreeSWITCH.com<https://www.freeswitch.com/>

[https://www.facebook.com/signalwireinc?src=email]<https://www.facebook.com/freeswitch>[https://twitter.com/freeswitch]<https://twitter.com/freeswitch>
_________________________________________________________________________

The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services.
Build your next product on our scalable cloud platform.

Join our online community to chat in real time https://signalwire.community

Professional FreeSWITCH Services
sales at freeswitch.com<mailto:sales at freeswitch.com>
https://freeswitch.com

Official FreeSWITCH Sites
https://freeswitch.com/oss
https://freeswitch.org/confluence
https://cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users at lists.freeswitch.org<mailto:FreeSWITCH-users at lists.freeswitch.org>
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
https://freeswitch.com

--

Brian West | Co-founder and Developer

Need Commercial support? email sales at freeswitch.com<mailto:sales at freeswitch.com>

FreeSWITCH Solutions | 17345 Civic Drive #2531 Brookfield, WI 53045<https://maps.google.com/?q=17345+Civic+Drive+%232531+Brookfield,+WI+53045&entry=gmail&source=g>

Email: brian at freeswitch.com<mailto:brian at freeswitch.com>

Mobile: 918-424-9378

Website: https://www.FreeSWITCH.com<https://www.freeswitch.com/>

[https://www.facebook.com/signalwireinc?src=email]<https://www.facebook.com/freeswitch>[https://twitter.com/freeswitch]<https://twitter.com/freeswitch>
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