[Freeswitch-users] Can't connect to 800 or toll calls

Wed Apr 17 17:43:43 UTC 2019

I should have mentioned I was calling from ext 220 with caller id 4104207777 to 352229897.  That might make the logs easier.

From: FreeSWITCH-users <freeswitch-users-bounces at lists.freeswitch.org> On Behalf Of Sean Devoy
Sent: Wednesday, April 17, 2019 1:39 PM
To: FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org>
Subject: Re: [Freeswitch-users] Can't connect to 800 or toll calls

Thanks Brian.
I hope that meant include siptrace.
It’s here: https://pastebin.com/C3qFnfPV

I did just learn that the phone is ringing on the other end. I just got a callback asking if I was calling.

Thanks for your help.
Sean

From: FreeSWITCH-users <freeswitch-users-bounces at lists.freeswitch.org<mailto:freeswitch-users-bounces at lists.freeswitch.org>> On Behalf Of Brian West
Sent: Wednesday, April 17, 2019 12:00 PM
To: FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org<mailto:freeswitch-users at lists.freeswitch.org>>
Subject: Re: [Freeswitch-users] Can't connect to 800 or toll calls

Look at the signaling, the FreeSWITCH logs without it won't tell you why.

/b

On Wed, Apr 17, 2019 at 10:39 AM Sean Devoy <sdevoy at bizfocused.com<mailto:sdevoy at bizfocused.com>> wrote:
Hi,

I have recently created a new server with the latest repo (1.8)

Most things are working great. Extension to Extension works, even across NAT on both ends.  I can call out to local numbers like my cell phone.  However, when I try to call 800 numbers or calls outside my local area codes it fails.  The logs look identical to the old server. The call goes through the same gateway.  I never get any audio back and 15 seconds later the log returns “no answer” and the call fails.

If it matters the gateway is through Vitelity.  I have opened a ticket there but no response yet.

Log excerpt:
[DEBUG] switch_core_state_machine.c:40 sofia/external/13522298979 Standard INIT
[DEBUG] switch_core_state_machine.c:48 (sofia/external/13522298979) State Change CS_INIT -> CS_ROUTING
[DEBUG] switch_core_state_machine.c:627 (sofia/external/13522298979) State INIT going to sleep
[DEBUG] switch_core_state_machine.c:584 (sofia/external/13522298979) Running State Change CS_ROUTING (Cur 2 Tot 2)
[DEBUG] switch_core_state_machine.c:643 (sofia/external/13522298979) State ROUTING
[DEBUG] mod_sofia.c:154 sofia/external/13522298979 SOFIA ROUTING
[DEBUG] switch_ivr_originate.c:67 (sofia/external/13522298979) State Change CS_ROUTING -> CS_CONSUME_MEDIA
[DEBUG] switch_core_state_machine.c:643 (sofia/external/13522298979) State ROUTING going to sleep
[DEBUG] switch_core_state_machine.c:584 (sofia/external/13522298979) Running State Change CS_CONSUME_MEDIA (Cur 2 Tot 2)
[DEBUG] sofia.c:7291 Channel sofia/external/13522298979 entering state [calling][0]
[DEBUG] switch_core_state_machine.c:662 (sofia/external/13522298979) State CONSUME_MEDIA
[DEBUG] switch_core_state_machine.c:662 (sofia/external/13522298979) State CONSUME_MEDIA going to sleep
[NOTICE] switch_ivr_originate.c:3705 Hangup sofia/external/13522298979 [CS_CONSUME_MEDIA] [NO_ANSWER]
[DEBUG] switch_core_state_machine.c:584 (sofia/external/13522298979) Running State Change CS_HANGUP (Cur 2 Tot 2)
[DEBUG] switch_core_state_machine.c:847 (sofia/external/13522298979) Callstate Change DOWN -> HANGUP
[DEBUG] switch_core_state_machine.c:849 (sofia/external/13522298979) State HANGUP
[DEBUG] mod_sofia.c:449 Channel sofia/external/13522298979 hanging up, cause: NO_ANSWER
[DEBUG] mod_sofia.c:514 Sending CANCEL to sofia/external/13522298979
[DEBUG] switch_core_state_machine.c:60 sofia/external/13522298979 Standard HANGUP, cause: NO_ANSWER
[DEBUG] switch_core_state_machine.c:849 (sofia/external/13522298979) State HANGUP going to sleep
[DEBUG] switch_core_state_machine.c:619 (sofia/external/13522298979) State Change CS_HANGUP -> CS_REPORTING
[DEBUG] switch_core_state_machine.c:584 (sofia/external/13522298979) Running State Change CS_REPORTING (Cur 2 Tot 2)
[INFO] mod_dptools.c:3518 Originate Failed.  Cause: NO_ANSWER

Thanks,
Sean
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