[Freeswitch-users] calls to local 311 line with two IVRs

[George]

when I call a local 311 number, the call goes through, I hear the first announcement, after with time the call is supposed to get transferred to a second IVR which should give the choices of departments, the call just goes silent and eventually gets hung on on.

FreeSWITCH Version 1.8.2-3-a98a958ac3~64bit (-3-a98a958ac3 64bit)
Debian 9.6

this is what my FS sends back to the provider:

v=0
o=FreeSWITCH 1544570427 1544570429 IN IP4 10.185.45.238
s=FreeSWITCH
c=IN IP4 10.185.45.238
t=0 0
m=audio 16506 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=sendonly
a=ptime:20

the provider says its because the a=sendonly I am not receiving the announcements

any help on this?
 
Thank You,
George