[Freeswitch-users] how to bridge call to call center module
Do Nguyen Ha
donguyenha at gmail.com
Mon Aug 20 14:24:26 UTC 2018
Hi
i am testing a lua script to bridge calls
my dialplan call center setup
<extension name="callcenter">
<condition field="destination_number" expression="^(6789)$">
<action application="callcenter" data="support at default"/>
</condition>
</extension>
my call center module setup
<configuration name="callcenter.conf" description="CallCenter">
<settings>
<!--<param name="odbc-dsn" value="dsn:user:pass"/>-->
<!--<param name="dbname" value="/dev/shm/callcenter.db"/>-->
</settings>
<queues>
<queue name="support at default">
<param name="strategy" value="longest-idle-agent"/>
.....
<param name="abandoned-resume-allowed" value="false"/>
</queue>
</queues>
<agents>
<agent name="1000 at default" type="callback"
contact="[leg_timeout=10]user/1000 at default" status="Available"
max-no-answer="3" wrap-up-time="10" reject-delay-time="10"
busy-delay-time="60" />
</agents>
<tiers>
<tier agent="1000 at default" queue="support at default" level="1"
position="1"/>
</tiers>
</configuration>
1. init a call to first person (legA=freeswitch.Session(
"sofia/gateway/fs1/9903"))
2. when a first call ready
3. i made another call to callcenter module(legB=freeswitch.Session("sofia/
192.168.56.101/support at default"))
how to make successfully call in step 3 using lua script
thank you
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