[Freeswitch-users] mod_say / switch_xml.c:2486 Invalid UTF-8 character to ampersand, skip it

[Thorsten Göllner]

Hi,

I "converted" all xml-files under ${conf_dir}/lang/ to utf-8 and added
the following line to the top of each file:
<?xml version="1.0" encoding="utf-8"?>

Now the warnings about invalid utf-8-characters vanished.

But I still face the error:
[ERR] switch_xml.c:3180 Can't find phrases tag
and I will not hear the dialed extension number (mailbox number).

Because I use FusionPBX I examined the voicemail-lua-app and found the
following:

--the person at extension 101 is not available record your message at
the tone press any key or stop talking to end the recording
if (name == "person_not_available_record_message") then
        table.insert(actions,
{app="streamFile",data="voicemail/vm-person.wav"});
        --pronounce the voicemail_id
        if (voicemail_alternate_greet_id and
string.len(voicemail_alternate_greet_id) > 0) then
                table.insert(actions,
{app="say.number.iterated",data=voicemail_alternate_greet_id});
        elseif (voicemail_greet_id and string.len(voicemail_greet_id) >
0) then
                table.insert(actions,
{app="say.number.iterated",data=voicemail_greet_id});
        else
                table.insert(actions,
{app="say.number.iterated",data=voicemail_id});
        end
        table.insert(actions,
{app="streamFile",data="voicemail/vm-not_available.wav"});
end

So I thought the problem was "data=voicemail_id". I insertet a
Log-Output and got the following:
voicemail_id=13

And yes - I called extension 13.

But the question remains: Why does this lead to "[ERR] switch_xml.c:3180
Can't find phrases tag."?

Thorsten

Am 25.04.2018 um 15:23 schrieb Thorsten Göllner:
> Hi,
>
> I am using Freeswitch 1.6.19~64bit on CentOs 7 (with FusionPBX 4.2.2) -
> working fine so far. But when calling a mailbox, I can hear the greeting
> but can not hear the destination number. I can find this macro is used:
>
> <macro name="voicemail_play_greeting">
>   <input pattern="^(.*)$">
>     <match>
>       <action function="play-file" data="voicemail/vm-person.wav"/>
>       <action function="say" data="$1" method="pronounced"
> type="name_spelled"/>
>       <action function="play-file" data="voicemail/vm-not_available.wav"/>
>     </match>
>   </input>
> </macro>
>
> This is leading me to track it down to the function "say".
>
> So I configured a simple inbound destination which answers the call and
> just makes "say : de number pronounced 12345". When calling this number
> I get the following error:
>
> EXECUTE sofia/internal/12 at mydomain.cloud say(de number pronounced 12345)
> 2018-04-25 15:07:09.732930 [DEBUG] freeswitch_lua.cpp:365 DBH handle
> 0x7f33b405a700 Connected.
> 2018-04-25 15:07:09.732930 [DEBUG] freeswitch_lua.cpp:382 DBH handle
> 0x7f33b405a700 released.
> 2018-04-25 15:07:09.732930 [WARNING] switch_xml.c:2486 Invalid UTF-8
> character to ampersand, skip it
> 2018-04-25 15:07:09.732930 [WARNING] switch_xml.c:2486 Invalid UTF-8
> character to ampersand, skip it
> 2018-04-25 15:07:09.732930 [WARNING] switch_xml.c:2486 Invalid UTF-8
> character to ampersand, skip it
> 2018-04-25 15:07:09.732930 [WARNING] switch_xml.c:2486 Invalid UTF-8
> character to ampersand, skip it
> 2018-04-25 15:07:09.732930 [ERR] switch_xml.c:3180 Can't find phrases tag.
> EXECUTE sofia/internal/12 at mydomain.cloud hangup()
>
> I checked the source code but my coding skill is not good enough. I do
> not really know, where the problem is.
>
> Do you have any hint for me?
>
> Best regards, Thorsten
>
>
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