[Freeswitch-users] is it possible to use mod_callcenter queues without answering the line

[Khalil Khamlichi]

ok I found it,

I used uuid_ring_ready , it is  providing ringing back to customer
with no answering so no billing on operator side, I can take any time
I want to check availability of agent.

Thanks again to all of you.

On Thu, Oct 26, 2017 at 9:05 AM, Khalil Khamlichi
<khamlichi.khalil at gmail.com> wrote:
> The customer is billed by a third party (by his own telephone operator
> on his phone bill) as soon as the call is established, so at the call
> center side the need is to be able to not answer the phone until an
> agent is available, if it times-out, its ok, maybe the call center
> should provide more agents or something but it still is an issue that
> is not to manage by the software, what I noticed though is that their
> system is already configured for fail-over to some other location
> after 8 seconds of ringing, so the requirement to not answer is
> already taken care of upstream
> .
> let me ask a new question instead :
> how can I put a call on hold without answering ? If I can do this I
> will write some code that will check availability of agents and only
> then put call in queue.
>
> Thanks a lot for your help
>
> On Wed, Oct 25, 2017 at 2:40 PM, GM phy <servtelar at gmail.com> wrote:
>> You said it all, “in our case”, but the network works in a different way. So as Shaun pointed out, you can use the agent leg to bill your customer.
>>
>>
>>> On Oct 25, 2017, at 3:32 AM, Khalil Khamlichi <khamlichi.khalil at gmail.com> wrote:
>>>
>>> In our case it is really mandatory, if customer does not get to talk
>>> to an agent the company has no legal right to bill him anything. for
>>> this we really must implement waiting without answering the call,
>>>
>>> On Tue, Oct 24, 2017 at 11:36 PM, Ítalo Rossi <italo at freeswitch.org> wrote:
>>>> Don't do that. :)
>>>>
>>>> Em ter, 24 de out de 2017 às 18:16, GM phy <servtelar at gmail.com> escreveu:
>>>>>
>>>>> Hi
>>>>>
>>>>> That’s not a mandatory requirement at all, waiting time counts as part of
>>>>> the call.
>>>>> Doing something like that you’ll have a network disconnection due lack of
>>>>> answer, no matter if you send 180 or 183. The timeout will depend on the
>>>>> scenario on each country, but in general terms it will be between one or two
>>>>> minutes.
>>>>>
>>>>> GM
>>>>>
>>>>>
>>>>>> On Oct 24, 2017, at 4:00 PM, Khalil Khamlichi
>>>>>> <khamlichi.khalil at gmail.com> wrote:
>>>>>>
>>>>>> Hi,
>>>>>>
>>>>>> is it possible to use mod_callcenter queues without answering the
>>>>>> line, that is the customer is held in the queue and hearing ringing
>>>>>> (without the call being answered).
>>>>>>
>>>>>> In fact this is a mandatory requirement when calls have a cost and we
>>>>>> don't want to charge customer for waiting time but only for talk time.
>>>>>>
>>>>>> Thanks in advance.
>>>>>>
>>>>>> Khalil
>>>>>>
>>>>>>
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