[Freeswitch-users] is it possible to use mod_callcenter queues without answering the line

[GM phy]

You said it all, “in our case”, but the network works in a different way. So as Shaun pointed out, you can use the agent leg to bill your customer.


> On Oct 25, 2017, at 3:32 AM, Khalil Khamlichi <khamlichi.khalil at gmail.com> wrote:
> 
> In our case it is really mandatory, if customer does not get to talk
> to an agent the company has no legal right to bill him anything. for
> this we really must implement waiting without answering the call,
> 
> On Tue, Oct 24, 2017 at 11:36 PM, Ítalo Rossi <italo at freeswitch.org> wrote:
>> Don't do that. :)
>> 
>> Em ter, 24 de out de 2017 às 18:16, GM phy <servtelar at gmail.com> escreveu:
>>> 
>>> Hi
>>> 
>>> That’s not a mandatory requirement at all, waiting time counts as part of
>>> the call.
>>> Doing something like that you’ll have a network disconnection due lack of
>>> answer, no matter if you send 180 or 183. The timeout will depend on the
>>> scenario on each country, but in general terms it will be between one or two
>>> minutes.
>>> 
>>> GM
>>> 
>>> 
>>>> On Oct 24, 2017, at 4:00 PM, Khalil Khamlichi
>>>> <khamlichi.khalil at gmail.com> wrote:
>>>> 
>>>> Hi,
>>>> 
>>>> is it possible to use mod_callcenter queues without answering the
>>>> line, that is the customer is held in the queue and hearing ringing
>>>> (without the call being answered).
>>>> 
>>>> In fact this is a mandatory requirement when calls have a cost and we
>>>> don't want to charge customer for waiting time but only for talk time.
>>>> 
>>>> Thanks in advance.
>>>> 
>>>> Khalil
>>>> 
>>>> 
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>>> 
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>> 
>> 
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
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>> http://www.freeswitchsolutions.com
>> 
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> 
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
> 
> Official FreeSWITCH Sites
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> http://confluence.freeswitch.org
> http://www.cluecon.com
> 
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