[Freeswitch-users] is it possible to use mod_callcenter queues without answering the line

[John Covici]

The network will time out in a short period, so no matter what you do
it will not work.  Just don't start charging until the client is
talking to someone, but fs won't help you directly.  There may be a
way in mod_callcenter to know when an agent picks up and you can
update a database when that happens.

On Wed, 25 Oct 2017 04:43:02 -0400,
Khalil Khamlichi wrote:
> 
> to give you an example, you call to talk to your bank account manager,
> the bank charges an expensive fee for that, for that the bank is
> legally not allowed to charge waiting time.
> 
> On Wed, Oct 25, 2017 at 9:32 AM, Khalil Khamlichi
> <khamlichi.khalil at gmail.com> wrote:
> > In our case it is really mandatory, if customer does not get to talk
> > to an agent the company has no legal right to bill him anything. for
> > this we really must implement waiting without answering the call,
> >
> > On Tue, Oct 24, 2017 at 11:36 PM, Ítalo Rossi <italo at freeswitch.org> wrote:
> >> Don't do that. :)
> >>
> >> Em ter, 24 de out de 2017 às 18:16, GM phy <servtelar at gmail.com> escreveu:
> >>>
> >>> Hi
> >>>
> >>> That’s not a mandatory requirement at all, waiting time counts as part of
> >>> the call.
> >>> Doing something like that you’ll have a network disconnection due lack of
> >>> answer, no matter if you send 180 or 183. The timeout will depend on the
> >>> scenario on each country, but in general terms it will be between one or two
> >>> minutes.
> >>>
> >>> GM
> >>>
> >>>
> >>> > On Oct 24, 2017, at 4:00 PM, Khalil Khamlichi
> >>> > <khamlichi.khalil at gmail.com> wrote:
> >>> >
> >>> > Hi,
> >>> >
> >>> > is it possible to use mod_callcenter queues without answering the
> >>> > line, that is the customer is held in the queue and hearing ringing
> >>> > (without the call being answered).
> >>> >
> >>> > In fact this is a mandatory requirement when calls have a cost and we
> >>> > don't want to charge customer for waiting time but only for talk time.
> >>> >
> >>> > Thanks in advance.
> >>> >
> >>> > Khalil
> >>> >
> >>> >
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-- 
Your life is like a penny.  You're going to lose it.  The question is:
How do
you spend it?

         John Covici
         covici at ccs.covici.com