[Freeswitch-users] is it possible to use mod_callcenter queues without answering the line

[Khalil Khamlichi]

In our case it is really mandatory, if customer does not get to talk
to an agent the company has no legal right to bill him anything. for
this we really must implement waiting without answering the call,

On Tue, Oct 24, 2017 at 11:36 PM, Ítalo Rossi <italo at freeswitch.org> wrote:
> Don't do that. :)
>
> Em ter, 24 de out de 2017 às 18:16, GM phy <servtelar at gmail.com> escreveu:
>>
>> Hi
>>
>> That’s not a mandatory requirement at all, waiting time counts as part of
>> the call.
>> Doing something like that you’ll have a network disconnection due lack of
>> answer, no matter if you send 180 or 183. The timeout will depend on the
>> scenario on each country, but in general terms it will be between one or two
>> minutes.
>>
>> GM
>>
>>
>> > On Oct 24, 2017, at 4:00 PM, Khalil Khamlichi
>> > <khamlichi.khalil at gmail.com> wrote:
>> >
>> > Hi,
>> >
>> > is it possible to use mod_callcenter queues without answering the
>> > line, that is the customer is held in the queue and hearing ringing
>> > (without the call being answered).
>> >
>> > In fact this is a mandatory requirement when calls have a cost and we
>> > don't want to charge customer for waiting time but only for talk time.
>> >
>> > Thanks in advance.
>> >
>> > Khalil
>> >
>> >
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>
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>
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