[Freeswitch-users] Voicemail Forward in MultiDomain setup
Michael Jerris
mike at jerris.com
Tue Feb 14 19:35:22 MSK 2017
I’m fairly confident this works, and the issue is with how you are returning the domain lookup. you can put a small static directory in place and disable xml curl for directory and confirm this.
> On Feb 13, 2017, at 10:37 PM, Jai Rangi <jprangi at gmail.com> wrote:
>
> For a moment, I was excited. But tried to add groups and group tag, but no luck. Still same issue. I see the user directory being pulled and error domain not found. There must be something in voicemail app. Should I create a bug report?
>
>
> Thank you,
>
>
> On Sun, Feb 12, 2017 at 4:32 PM, Abaci B <abaci64 at gmail.com <mailto:abaci64 at gmail.com>> wrote:
> the issue may be related to https://freeswitch.org/jira/browse/FS-5276 <https://freeswitch.org/jira/browse/FS-5276>
>
> On Fri, Feb 10, 2017 at 9:46 AM, Jai Rangi <jprangi at gmail.com <mailto:jprangi at gmail.com>> wrote:
> They are same, actual name is changed for privacy purpose.
>
>
>
>
> On Thu, Feb 9, 2017 at 11:49 PM Srigo Kana <ksrigo at gmail.com <mailto:ksrigo at gmail.com>> wrote:
> Hi Rangi,
>
> In your directory Xml, defined domain is:
>
> <domain name="domain.companyname.com <http://domain.companyname.com/>">
>
> In your logs, the format is: companyname.domainename.com <http://companyname.domainename.com/>
>
> It shld be the same one.
>
> Srigo
>
> Sent from my iPhone
>
> On 10 Feb 2017, at 07:49, Jai Rangi <jprangi at gmail.com <mailto:jprangi at gmail.com>> wrote:
>
>> Collected some more data. Printed user details in the logs, I can see the LUA is called and user directory is returned with all the information, but it still fails with error that domainname not found.
>>
>> Here you can see after pressing 142#, directory details and error message right after that.
>>
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.788356 [DEBUG] switch_rtp.c:7193 RTP RECV DTMF 8:1280
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.788356 [INFO] switch_channel.c:515 RECV DTMF 8:1280
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360 [DEBUG] switch_ivr_play_say.c:250 Handle play-file:[voicemail/vm-press.wav] (en:en)
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360 [DEBUG] switch_ivr_play_say.c:1468 Codec Activated L16 at 8000hz 1 channels 20ms
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360 [ALERT] switch_ivr_play_say.c:1399 sofia/internal/111 at companyname.domainname.com <http://companyname.domainname.com/> receive message [AUDIO_SYNC]
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360 [DEBUG] switch_ivr_play_say.c:1911 done playing file /usr/local/freeswitch/share/freeswitch/sounds/en/us/callie/voicemail/vm-press.wav
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360 [DEBUG] switch_ivr.c:195 Codec Activated L16 at 8000hz 1 channels 20ms
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.828410 [ALERT] switch_core_io.c:1152 sofia/internal/111 at companyname.domainname.com <http://companyname.domainname.com/> receive message [TRANSCODING_NECESSARY]
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.908390 [DEBUG] switch_ivr_play_say.c:70 No language specified - Using [en]
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.908390 [DEBUG] switch_ivr_play_say.c:250 Handle play-file:[voicemail/vm-forward_enter_ext.wav] (en:en)
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.908390 [DEBUG] switch_ivr_play_say.c:1468 Codec Activated L16 at 8000hz 1 channels 20ms
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.908390 [ALERT] switch_ivr_play_say.c:1399 sofia/internal/111 at companyname.domainname.com <http://companyname.domainname.com/> receive message [AUDIO_SYNC]
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.388411 [DEBUG] switch_rtp.c:7193 RTP RECV DTMF 1:1280
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.388411 [INFO] switch_channel.c:515 RECV DTMF 1:1280
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.388411 [DEBUG] switch_ivr_play_say.c:1911 done playing file /usr/local/freeswitch/share/freeswitch/sounds/en/us/callie/voicemail/vm-forward_enter_ext.wav
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.388411 [DEBUG] switch_ivr.c:195 Codec Activated L16 at 8000hz 1 channels 20ms
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.408431 [ALERT] switch_core_io.c:1152 sofia/internal/111 at companyname.domainname.com <http://companyname.domainname.com/> receive message [TRANSCODING_NECESSARY]
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.488430 [DEBUG] switch_ivr.c:1325 Codec Activated L16 at 8000hz 1 channels 20ms
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.808429 [DEBUG] switch_rtp.c:7193 RTP RECV DTMF 4:1280
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.808429 [INFO] switch_channel.c:515 RECV DTMF 4:1280
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:55.188430 [DEBUG] switch_rtp.c:7193 RTP RECV DTMF 2:1280
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:55.188430 [INFO] switch_channel.c:515 RECV DTMF 2:1280
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.148379 [DEBUG] switch_rtp.c:7193 RTP RECV DTMF #:1280
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.148379 [INFO] switch_channel.c:515 RECV DTMF #:1280
>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Section: directory
>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Tag Name: domain
>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Key Name: name
>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Key Value: companyname.domainname.com <http://companyname.domainname.com/>
>> 2017-02-09 22:27:56.148379 [DEBUG] freeswitch_lua.cpp:365 DBH handle 0x7f27a0075280 Connected.
>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] XML_STRING: <?xml version="1.0" encoding="UTF-8" standalone="no"?>
>> <document type="freeswitch/xml">
>> <section name="directory">
>> <domain name="companyname.domainname.com <http://companyname.domainname.com/>">
>> <user id="142" cidr="" number-alias="">
>> <params>
>> <param name="password" value="changed"/>
>> <param name="vm-enabled" value="true"/>
>> <param name="vm-password" value="142"/>
>> <param name="vm-email-all-messages" value="true"/>
>> <param name="vm-attach-file" value="true"/>
>> <param name="vm-keep-local-after-email" value="true"/>
>> <param name="vm-mailto" value="email at gmail.com <mailto:email at gmail.com>"/>
>> <param name="MWI-Account" value="142 at companyname.domainname.com <mailto:142 at companyname.domainname.com>"/>
>> <param name="timezone" value="America/Los_Angeles"/>
>> <param name="dial-string" value="{sip_invite_domain=companyname.domainname.com <http://companyname.domainname.com/>,presence_id=142 at companyname.domainname.com <mailto:142 at companyname.domainname.com>}${sofia_contact(142 at companyname.domainname.com <mailto:142 at companyname.domainname.com>)}"/>
>> </params>
>> <variables>
>> <variable name="domain_uuid" value=""/>
>> <variable name="domain_name" value="companyname.domainname.com <http://companyname.domainname.com/>"/>
>> <variable name="caller_id_name" value=""/>
>> <variable name="caller_id_number" value=""/>
>> <variable name="call_group" value="sales"/>
>> <variable name="accountcode" value="5555555"/>
>> <variable name="user_context" value=""/>
>> <variable name="effective_caller_id_name" value="John"/>
>> <variable name="outbound_caller_id_name" value="Company"/>
>> <variable name="outbound_caller_id_name" value="ABC"/>
>> <variable name="outbound_caller_id_number" value="19494710102 <tel:19494710102>"/>
>> <variable name="directory_full_name" value="John"/>
>> <variable name="recording" value="off"/>
>> <variable name="callscreening" value="off"/>
>> <variable name="limit_max" value="2"/>
>> <variable name="record_stereo" value="true"/>
>> <variable name="transfer_fallback_extension" value="operator"/>
>> <variable name="export_vars" value="domain_name"/>
>> </variables>
>> </user>
>> </domain>
>> </section>
>> </document>
>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Section: directory
>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Tag Name: domain
>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Key Name: name
>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Key Value: companyname.domainname.com <http://companyname.domainname.com/>
>> 2017-02-09 22:27:56.148379 [DEBUG] freeswitch_lua.cpp:382 DBH handle 0x7f27a0075280 released.
>> 2017-02-09 22:27:56.148379 [WARNING] mod_voicemail.c:3268 Cannot locate domain companyname.domainname.com <http://companyname.domainname.com/>
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.148379 [ERR] mod_voicemail.c:1768 Failed to forward message to 142
>>
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.168414 [DEBUG] switch_ivr_play_say.c:250 Handle play-file:[voicemail/vm-that_was_an_invalid_ext.wav] (en:en)
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.168414 [DEBUG] switch_ivr_play_say.c:1468 Codec Activated L16 at 8000hz 1 channels 20ms
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.168414 [ALERT] switch_ivr_play_say.c:1399 sofia/internal/111 at companyname.domainname.com.com <mailto:111 at companyname.domainname.com.com> receive message [AUDIO_SYNC]
>>
>>
>>
>> On Thu, Feb 9, 2017 at 4:15 PM, Jai Rangi <jprangi at gmail.com <mailto:jprangi at gmail.com>> wrote:
>> Thank for you your effort to help me out,
>>
>> In Voicmail IVR there are options, all options works fine,
>> Example press 4 to send Voicemail to Email.
>> 7 to Delete the recording, 2 to save the recording
>> Press 8 to forward the message to another user.
>>
>> Everything works, Press 4 and VM get forwarded to email. Only things that does not work is 8, forward to another user. Its the Voicemail Application, that forgets the domainname after pressing 8.
>>
>> Here is my Dial plan for Voicemail.
>>
>> <extension name="Voicemail_check">
>> <condition field="caller_id_number" expression="^(${destination_number})$">
>> <action application="set" data="voicemail_domain=${domain_name}"/>
>> <action application="answer"/>
>> <action application="voicemail" data="check default ${domain_name} $1"/>
>> </condition>
>> </extension>
>>
>> Here is Directory
>>
>> <?xml version="1.0" encoding="UTF-8" standalone="no"?>
>> <document type="freeswitch/xml">
>> <section name="directory">
>> <domain name="domain.companyname.com <http://domain.companyname.com/>">
>> <user id="142" cidr="" number-alias="">
>> <params>
>> <param name="password" value="notopentopublic"/>
>> <param name="vm-enabled" value="true"/>
>> <param name="vm-password" value="142"/>
>> <param name="vm-email-all-messages" value="true"/>
>> <param name="vm-attach-file" value="true"/>
>> <param name="vm-keep-local-after-email" value="true"/>
>> <param name="vm-mailto" value="email at gmail.com <mailto:email at gmail.com>"/>
>> <param name="MWI-Account" value="142 at domain.companyname.com <mailto:142 at domain.companyname.com>"/>
>> <param name="timezone" value="America/Los_Angeles"/>
>> <param name="dial-string" value="{sip_invite_domain=domain.companyname.com <http://domain.companyname.com/>,presence_id=142 at domain.companyname.com <mailto:142 at domain.companyname.com>}${sofia_contact(142 at domain.companyname.com <mailto:142 at domain.companyname.com>)}"/>
>> </params>
>> <variables>
>> <variable name="domain_uuid" value=""/>
>> <variable name="domain_name" value="domain.companyname.com <http://domain.companyname.com/>"/>
>> <variable name="caller_id_name" value=""/>
>> <variable name="caller_id_number" value=""/>
>> <variable name="call_group" value="sales"/>
>> <variable name="accountcode" value="55555555"/>
>> <variable name="user_context" value=""/>
>> <variable name="effective_caller_id_name" value="Jai"/>
>> <variable name="outbound_caller_id_name" value="somename"/>
>> <variable name="outbound_caller_id_name" value="somename"/>
>> <variable name="outbound_caller_id_number" value="000000000"/>
>> <variable name="directory_full_name" value="Name"/>
>> <variable name="recording" value="off"/>
>> <variable name="callscreening" value="off"/>
>> <variable name="limit_max" value="2"/>
>> <variable name="record_stereo" value="true"/>
>> <variable name="transfer_fallback_extension" value="operator"/>
>> <variable name="export_vars" value="domain_name"/>
>> </variables>
>> </user>
>> </domain>
>> </section>
>> </document>
>>
>> In Voicmail IVR there are options, all options works fine,
>> Example press 4 to send Voicemail to Email.
>> 7 to Delete the recording
>> Press 8 to forward the message to another user.
>>
>> Everything works, Press 4 and VM get forwarded to email. Only things that does not work is 8, forward to another user. Its the Voicemail Application, that forgets the domainname after pressing 8.
>>
>> What else I can collect and share to get any help/suggestion.
>>
>> Best,
>>
>> On Thu, Feb 9, 2017 at 8:58 AM, Michael Jerris <mike at jerris.com <mailto:mike at jerris.com>> wrote:
>> Then your lua script is not returning what it should for that domain lookup. If you add some debug to your lua script you should see the lookup request.
>>
>>> On Feb 8, 2017, at 5:32 PM, Jai Rangi <jprangi at gmail.com <mailto:jprangi at gmail.com>> wrote:
>>>
>>> Problem is that I am using lua xml-hanlder-binding for directory and all the user credentials are generated by lua script dynamically. If I add the domain manually in directory/default.xml, it still does not find the user.
>>>
>>>
>>>
>>> On Wed, Feb 8, 2017 at 12:57 PM, Michael Jerris <mike at jerris.com <mailto:mike at jerris.com>> wrote:
>>> your directory has no domain that matches that one. More info on how to configure the directory is here:
>>>
>>> https://freeswitch.org/confluence/display/FREESWITCH/Directory <https://freeswitch.org/confluence/display/FREESWITCH/Directory>
>>>
>>>> On Feb 8, 2017, at 3:37 PM, Jai Rangi <jprangi at gmail.com <mailto:jprangi at gmail.com>> wrote:
>>>>
>>>> Surprising, no one else is having this issue and no fix? Not sure if this is a bug, I can open a bug report if some one can confirm.
>>>>
>>>>
>>>>
>>>> On Wed, Feb 1, 2017 at 8:46 AM, Jai Rangi <jprangi at gmail.com <mailto:jprangi at gmail.com>> wrote:
>>>> May be there is a setting, where FS will know all the domains it should listen to. But everything else works great except VM forwarding.
>>>>
>>>> On Wed, Feb 1, 2017 at 8:41 AM, Jai Rangi <jprangi at didforsale.com <mailto:jprangi at didforsale.com>> wrote:
>>>> Yes I can see that, but why it wont recognize the domain. I can leave voicemail for this this.
>>>>
>>>> Jai Rangi
>>>> Cebod Technologies LLC dba DIDforSale/Cebod Telecom
>>>> O 949-471-0102 <tel:O%20949-471-0102> | C 949-419-7634 <tel:1-949-419-7634> | F 949-269-0449 / 949-232-1410 <> | jprangi at didforsale.com <mailto:jprangi at didforsale.com> www.cebod.com <http://www.cebod.com/> | www.didforsale.com <http://www.didforsale.com/> |3200 Bristol St Suite 615, Costa Mesa, CA 92626 |
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Feb 1, 2017 at 7:39 AM, Michael Jerris <mike at jerris.com <mailto:mike at jerris.com>> wrote:
>>>> 2017-01-31 21:23:37.116117 [WARNING] mod_voicemail.c:3268 Cannot locate domain company.phonesystemdomain.com <http://company.phonesystemdomain.com/>
>>>>
>>>> that's the issue
>>>>
>>>> On Tue, Jan 31, 2017 at 11:42 PM Jai Rangi <jprangi at gmail.com <mailto:jprangi at gmail.com>> wrote:
>>>> We are using Freeswitch for a multidomain setup and experiencing problem in forwarding voice mail message to another extension in the same domain.
>>>>
>>>> This is what I see in the logs
>>>>
>>>> 2017-01-31 21:23:37.116117 [WARNING] mod_voicemail.c:3268 Cannot locate domain company.phonesystemdomain.com <http://company.phonesystemdomain.com/> <http://j2h.la.cebodtelecom.com/>
>>>> 30a4bcaa-cd5a-4be8-88bf-94e888f98a16 2017-01-31 21:23:37.116117 [ERR] mod_voicemail.c:1768 Failed to forward message to 130
>>>> 30a4bcaa-cd5a-4be8-88bf-94e888f98a16 2017-01-31 21:23:37.116117 [DEBUG] switch_ivr_play_say.c:70 No language specified - Using [en]
>>>> 30a4bcaa-cd5a-4be8-88bf-94e888f98a16 2017-01-31 21:23:37.136121 [DEBUG] switch_ivr_play_say.c:250 Handle play-file:[voicemail/vm-that_was_an_invalid_ext.wav] (en:en)
>>>>
>>>> Anyone else experiencing this, any fix? Not sure if this is a bug. I have experienced this in 1.4, 1.6.6, 1.6.9 and latest stable 1.6.13.
>>>>
>>>> Thank you,
>>>> Jai
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