[Freeswitch-users] Call Center Behaviour

[Jai Rangi]

If this use useful to any one else.

Made a change in
mod_callcenter.c
Changed Line umber 914

From
sql = switch_mprintf("UPDATE agents SET status = '%q', last_status_change =
'%" SWITCH_TIME_T_FMT "', talk_time = 0, calls_answered = 0,
no_answer_count = 0"

To
sql = switch_mprintf("UPDATE agents SET status = '%q', last_status_change =
'%" SWITCH_TIME_T_FMT "'"

Recompile the module and not, Changing Status to Available does not reset
everything.



On Tue, Mar 21, 2017 at 6:10 PM, Jai Rangi <jprangi at gmail.com> wrote:

> Any one?
> Is this a bug? I can open a bug report, that its resetting
> "calls_answered|talk_time"  only when the agent change the status to
> Available.
>
> Or is there a solid argument that this is how it should be.
>
> Thank you,
>
> -Jai
>
>
> On Thu, Mar 9, 2017 at 1:47 AM, Alexandr Popov <
> alexandr.popov at iqoption.com> wrote:
>
>> yeah this counts needs only for max_no_answer behavior
>>
>> 2017-03-08 23:52 GMT+02:00 Jai Rangi <jprangi at gmail.com>:
>>
>>>
>>> We are using call center module. We noticed one thing, if the agent
>>> change status to not available or on break and  then after a while come
>>> back to change the status to available. His stats (num of calls answered or
>>> talk_time) reset to 0.
>>>
>>> Example,
>>>
>>> callcenter_config queue list agents sales at domain
>>> name|system|uuid|type|contact|status|state|max_no_answer|wra
>>> p_up_time|reject_delay_time|busy_delay_time|no_answer_delay_
>>> time|last_bridge_start|last_bridge_end|last_offered_call|
>>> last_status_change|no_answer_count|calls_answered|talk_time|ready_time
>>> 101 at domain|single_box||callback|[call_timeout=30]user/130 at do
>>> main|Available|Waiting|0|0|0|0|0|0|0|1489009000|1488960061|1|0|0|0
>>> 102 at domain|single_box||callback|[call_timeout=30]user/111 at jd
>>> omain|Available|Waiting|0|0|60|60|0|1489009008|1489009016|14
>>> 89009000|1488960061*|0|1|8|0*
>>>
>>> Here I see 102, had one call for 8 seconds,
>>> Change the agent status to break.
>>> session:execute("set", "res=${callcenter_config(agent set status
>>> ${caller_id_number}@${domain_name} 'On Break')}")
>>>
>>> 101 at domain|single_box||callback|[call_timeout=30]user/101 at do
>>> main|Available|Waiting|0|0|0|0|0|0|0|1489009000|1488960061|1|0|0|0
>>> 102 at domain|single_box||callback|[call_timeout=30]user/101 at domain|On
>>> Break|Waiting|0|0|60|60|0|1489009008|1489009016|1489009000|1489009163|
>>> *0|1|8|0*
>>>
>>> Change the agent state to Available On Demand, stats are still there.
>>> session:execute("set", "res=${callcenter_config(agent set status
>>> ${caller_id_number}@${domain_name} 'Available (On Demand)')}")
>>>
>>> 101 at domain|single_box||callback|[call_timeout=30]user/101 at do
>>> main|Available|Waiting|0|0|0|0|0|0|0|1489009000|1488960061|1|0|0|0
>>> 102 at domain|single_box||callback|[call_timeout=30]user/102 at domain|Available
>>> (On Demand)|Waiting|0|0|60|60|0|1489009008|1489009016|1489009000
>>> |1489009252|*0|1|8|0*
>>>
>>> Now changing to Available and stats are reset ed to 0,0,
>>> session:execute("set", "res=${callcenter_config(agent set status
>>> ${caller_id_number}@${domain_name} 'Available')}")
>>>
>>> 101 at domain|single_box||callback|[call_timeout=30]user/101 at do
>>> main|Available|Waiting|0|0|0|0|0|0|0|1489009000|1488960061|1|0|0|0
>>> 102 at domain|single_box||callback|[call_timeout=30]user/102 at do
>>> main|Available|Waiting|0|0|60|60|0|1489009008|1489009016|148
>>> 9009000|1489009415|0|0|0|0
>>>
>>> Is there way to control this behavior. So basically we can to control
>>> the call stats.
>>>
>>>
>>> ____________________________________________________________
>>> _____________
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>>> consulting at freeswitch.org
>>> http://www.freeswitchsolutions.com
>>>
>>> Official FreeSWITCH Sites
>>> http://www.freeswitch.org
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>>>
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>>>
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://confluence.freeswitch.org
>> http://www.cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> http://www.freeswitch.org
>>
>
>
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