[Freeswitch-users] Mod callcenter with off-hook agents

[Michael Collins]

Off-hook just means that the agent calls into the system and is on what
looks like a really long phone call. The agent never hangs up his/her
phone. In stead, the system will play music (or whatever) to the agent
until a call comes in, at which time the system stops the music and
connects the caller to the agent. When the call is done, the agent goes
back to listening to music instead of hanging up.

I believe mod_callcenter refers to this as "uuid-standby" as is documented
here:
https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_callcenter-uuid-standby

-MSC

On Mon, May 9, 2016 at 8:33 AM, Ítalo Rossi <italo at freeswitch.org> wrote:

> What you mean with off-hook?
>
> Check the type of the agent, there’s uuid-standby and callback
>
> https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_callcenter-type
>
> > On 6 de mai de 2016, at 11:47, Alex Pierry <alex at teclan.com.br> wrote:
> >
> > Hi guys,
> >
> > is there a way to implement mod callcenter with off-hook agents?
> >
> > Thanks,
> >
> > Alex.
> >
> >
> > _________________________________________________________________________
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> Ítalo Rossi
> italo at freeswitch.org
>
>
>
>
> _________________________________________________________________________
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> http://www.freeswitchsolutions.com
>
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>
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