[Freeswitch-users] Freeswitch IVR: call drop on transfer to busy extensions

[Giovanni Maruzzelli]

Please pastebin all related dialplan and debug info, then puiblish here the
pastebin link

Btw, if you are transferring the call to an internal extension, you must
program yourself what you want as a result when user is busy. EG: in
default "local extensions" (1000-1019) in default dialplan, call goes to
voice mail.
You can have a look at "local extensions" in default dialplan for more
hints.

-giovanni

On Sun, Mar 13, 2016 at 2:40 PM, Francesco Piccinin <
francesco.piccinin at gmail.com> wrote:

> Hi all,
> I'm experiencing an issue with IVR on production Freeswitch cluster.
> I'm going to explain the problem as clear as possible just to understand
> if anyone already get it and hopefully fix it.
>
> Phone A makes a call that match an IVR services: call is transfered to
> context services in xml services.
> Call is then answered, audio menù is prompted: phone A makes a selection
> (ex dtmf 2) and the call is trasfered to context default xml default in
> order to ring phone B.
> If phone B is in busy state the call is dropped.
> On cli logs you can observe this behaviour:
> Mod Sofia first hangup the channel with a USER BUSY cause and then it
> sends a BYE to Phone A (or to a gateway in case of external calls)
> including Q850 cause=17 user busy.
>
> Phone A or Gateway drop the call without busy tone.
>
> In this case I'm expecting a SIP 486 (user busy message) instead of a bye,
> is that correct?
>
> I'm using the app "limit" in order to count active calls on extensions and
> store them in system db (shared between freeswitch servers).
>
> Hope you can help me solving the problem.
>
> Thanks
> Regards
>
> Francesco
>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://confluence.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>



-- 
Sincerely,

Giovanni Maruzzelli
Cell : +39-347-2665618
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20160313/19b15724/attachment.html