[Freeswitch-users] Inbound calls mis-routing routing to internal extension with external IP?

Brian Chow freeswitch at digitaldescent.net
Thu Feb 25 18:59:48 MSK 2016 

Ok, in that case, what do I do next to figure out why inbound calls go
directly to voicemail instead of ringing the extension?
On Feb 25, 2016 7:57 AM, "Brian Chow" <brianchow at digitaldescent.net> wrote:

> Ok, in that case, what do I look at next to see why it goes straight to
> voicemail instead of ringing my extension?
> On Feb 25, 2016 5:52 AM, "Brian West" <brian at freeswitch.org> wrote:
>
>> Its just the channel name so don't get tripped up by that, its just named
>> with some default data about the session.
>>
>> On Wed, Feb 24, 2016 at 11:33 PM, Brian Chow <
>> freeswitch at digitaldescent.net> wrote:
>>
>>> Debug console output: https://pastebin.freeswitch.org/24572
>>>
>>> My fqdn only resolves inside the network, but the external-ip is
>>> configured in FS to use stun, which reports my external ip.
>>>
>>> >Is your endpoint registered? How often is it set to reregister?
>>>
>>> Yes, and the zoiper default registration expiry is 3600
>>>
>>>
>>>
>>> >Does your router have a sip alg? Are the ports opened in your firewall?
>>>
>>> > ish, no GUI for it, but I did make sure to disable it from the command
>>> line (Ubiquiti Edgerouter).  No firewall ports are explicitly open, but
>>> allow bi-directional with existing states.  I do get 2 way audio when
>>> calling out, and I also can hear the system forwarding my call in to
>>> voicemail; the voicemail message and prompts.  I know asterisk is different
>>> from FS, but my asterisk experience has proven that at least with asterisk,
>>> port forwarding isn't needed.  Also, unfortunately, I cannot get a static
>>> ip.
>>>
>>>
>>> Thanks!
>>>
>>>   -Brian
>>>
>>> On Wed, Feb 24, 2016 at 8:31 PM, Moishe Grunstein <max at nysolutions.com>
>>> wrote:
>>>
>>>> It is probably sending call to your extension at domainname, if your
>>>> external ip is your domain name then you will see the external ip.
>>>>
>>>> Is your endpoint registered? How often is it set to reregister?
>>>>
>>>> Does your router have a sip alg? Are the ports opened in your firewall?
>>>>
>>>> Very hard to guess without a log of a call with debug enabled.
>>>>
>>>> sofia global sip trace on
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>>
>>>>
>>>> Moishe Grunstein
>>>>
>>>> Tornado Computer Systems, Inc.
>>>>
>>>> 212.400.7650 888.IPPBX.US
>>>> *Service Request Email: support at nysolutions.com
>>>> <support at nysolutions.com> *
>>>>
>>>> [image: cid:image001.jpg at 01C72F94.9EE45D60]
>>>> <http://www.nysolutions.com/>
>>>>
>>>> Computer Networking * Managed Services * IP Video Surveillance *
>>>> Network Assessments * Web Solutions * Voice over IP * Disaster Recovery *
>>>> Network Security * Site Surveys * CMS
>>>>
>>>>
>>>>
>>>> *From:* freeswitch-users-bounces at lists.freeswitch.org [mailto:
>>>> freeswitch-users-bounces at lists.freeswitch.org] *On Behalf Of *Brian
>>>> Chow
>>>> *Sent:* Wednesday, February 24, 2016 10:00 PM
>>>> *To:* freeswitch-users at lists.freeswitch.org
>>>> *Subject:* [Freeswitch-users] Inbound calls mis-routing routing to
>>>> internal extension with external IP?
>>>>
>>>>
>>>>
>>>> Hello all!
>>>>
>>>>   I'm new to freeswitch, so I'm sure this is just a newbie
>>>> configuration error.  Sorry if it's been answered a million times, my
>>>> google searches always just bring up the standard NAT configuration pages.
>>>> I've already followed the confluence page on configuring NAT.
>>>>
>>>>
>>>>
>>>> My Setup:
>>>>
>>>> Freeswitch 1.6 and FusionPBX installed on a virtualized debian 8.3
>>>> instance.
>>>>
>>>> SIP Provider: Flowroute
>>>>
>>>>
>>>>
>>>> NAT: extension and freeswitch are on the same network, both of which
>>>> are behind NAT and connecting to flowroute.  I configured external sip and
>>>> rtp to use stun entries.  External profile is using $${external_rtp/sip_ip}
>>>> for ext-rtp/sip respectively.
>>>>
>>>>
>>>>
>>>> I have one DID configured to go directly to my one extension.  My
>>>> extension can register just fine.  My extension can dial out.  When I call
>>>> my cell, the call connects and I have 2 way audio.  When I dial my DID from
>>>> my cell, I can see the call hitting the FS server, but instead of ringing
>>>> my extension, it goes straight to my extensions voicemail (which I can just
>>>> fine).
>>>>
>>>>
>>>>
>>>> When I look the at the console, it appears (sorry if this is wrong, I'm
>>>> only a day into free switch) that FS is attempting to route the call to my
>>>> extension...@ my external ip?
>>>>
>>>>
>>>>
>>>> I see this line in the console:  2016-02-24 18:56:10.453983 [NOTICE]
>>>> switch_channel.c:1101 New Channel sofia/internal/<extension>@
>>>> *<externalip>*:46072
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Shouldn't that read sofia/internal/<extentsion>@<ip_of_extension>  ?
>>>>
>>>>
>>>>
>>>> Sofia Status says:
>>>>
>>>>
>>>>
>>>>                      Name        Type
>>>>    Data  State
>>>>
>>>>
>>>> =================================================================================================
>>>>
>>>>             external-ipv6   profile
>>>> sip:mod_sofia@[::1]:5080            RUNNING (0)
>>>>
>>>>                  external      profile
>>>> sip:mod_sofia@<external_ip>:5080     RUNNING (0)
>>>>
>>>> external::<uuid>          gateway
>>>>  sip:<flowrouteid>@sip.flowroute.com          REGED
>>>>
>>>>             internal-ipv6    profile
>>>> sip:mod_sofia@[::1]:5060            RUNNING (0)
>>>>
>>>>                  internal       profile
>>>> sip:mod_sofia@<internal_ip>:5060    RUNNING (0)
>>>>
>>>>
>>>> =================================================================================================
>>>>
>>>>
>>>>
>>>> If I'm completely off base here, can anyone recommend where I can start
>>>> looking to change/troubleshoot the issue?  I feel like it's just me missing
>>>> something, I just can't determine what that might be.
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>>   -Brian
>>>>
>>>>
>>>> _________________________________________________________________________
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>>>>
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>>>
>>>
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>>
>>
>>
>> --
>>
>> *Brian West*
>> brian at freeswitch.org
>>
>>
>> *Twitter: @FreeSWITCH , @briankwest*
>> http://www.freeswitchbook.com
>> http://www.freeswitchcookbook.com
>>
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>>
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>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://confluence.freeswitch.org
>> http://www.cluecon.com
>>
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>
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