[Freeswitch-users] Eavesdrop to existing UUID

[Allan Kristensen]

Huzzarh!

Found solution, maybe someone else with equally strange needs can use it..
here goes:

originate <supervisor dial str> &park

Then use:

uuid_transfer <supervisor_chan_uuid> 'eavesdrop:<agent_chan_uuid>' inline

to start listening and use:

uuid_transfer <supervisor_chan_uuid> 'park' inline

when done, if you use "park_after_bridge" it will keep supervisor channel
open, even if agent disconnects..

Have a nice day...
/Allan

On Wed, Jun 3, 2015 at 4:41 PM, Allan Kristensen <ak at hejdu.dk> wrote:

> Hello,
>
> Thank you for your answer.
>
> Unfortunately, I can't really use the "*" method, because I need to jump
> to a specific agent uuid and agents doesn't really have a local extension.
> I'm doing everything from a web interface and using the splendid ESL to
> control freeswitch. (Actually I don't really have a dialplan, only for
> sending calls to an external sip connect)
>
> But the dialplan approach might be good to consider, combined with
> uuid_transfer.
>
> So basically originate supervisor to park application and then use the
> uuid_transfer to an inline dial plan, like this.
>
> With a parked channel to supervisor doing something like:
> uuid_transfer <supervisor_chan_uuid> 'eavesdrop' inline
>
> .. now I just need to figure out how to specifiy eavesdrop uuid when using
> the inline dialplan ;-)
>
> /Allan
>
>
>
>
> On Wed, Jun 3, 2015 at 3:54 PM, Tony Bourdeaux <tony at intelecenter.com>
> wrote:
>
>> Allan-
>>
>> this example below allows you to call to an extension and when finished
>> eavesdropping on one channel press * to move to another- the extension will
>> ask again what extension to monitor (you can uncomment the lines if you
>> want to read back to the caller what extension they entered):
>>
>> <extension name="custom-eavesdrop">
>>   <condition field="destination_number" expression="^\*8(\d{4})$">
>>     <action application="answer"/>
>>     <!-- <action application="playback"
>> data="$${base_dir}/sounds/en/us/callie/ivr/8000/ivr-you_entered.wav"/> -->
>>     <!-- spell out called number, like "one-two-three-four-five" -->
>>     <!-- <action application="say" data="en name_spelled iterated $1"/>
>> -->
>>     <action application="set" data="eavesdrop_enable_dtmf=true"/>
>>     <action application="eavesdrop"
>> data="${hash(select/${domain_name}-spymap/$1$2)}"/>
>>
>>     <!--<action application="sleep" data="500"/>-->
>>     <action application="play_and_get_digits" data="4 4 3 5000 #
>> $${base_dir}/sounds/en/us/callie/ivr/8000/ivr-enter_ext.wav
>> $${base_dir}/sounds/en/us/callie/ivr/8000/ivr-invalid_extension_try_again.wav
>> my_digits \d+"/>
>>     <action application='transfer' data='*8${my_digits} XML default'/>
>>     <action application="say" data="en name_spelled iterated $1"/>
>>     <action application="playback"
>> data="$${base_dir}/sounds/en/us/callie/voicemail/8000/vm-not_available.wav"/>
>>   </condition>
>> </extension>
>>
>> On Wed, Jun 3, 2015 at 6:21 AM, Allan Kristensen <ak at hejdu.dk> wrote:
>>
>>> Hello All,
>>>
>>> Can anyone tell me if it's possible to eavesdrop from an existing
>>> channel instead of using "originate <dialstr> &eavesdrop(uuid)" method?
>>>
>>> Let's say I have 20 agents talking to our clients and as I supervisor I
>>> want to listen to these calls and perhaps coach agents by activating the
>>> "speak with uuid" feature available in eavesdrop.
>>>
>>> Today I need to make a new call (originate) if I want to start
>>> eavesdropping, so supervisor has to disconnect phone and make another call
>>> to jump to next agent (using the "*" DTMF is not possible and I also want
>>> to control this using ESL).
>>>
>>> What i'm doing today using the ESL:
>>>
>>> > originate <agent dial string> &park
>>> > originate <client dial string> &park
>>> > uuid_bridge <agent_chan_uuid> <client_chan_uuid>
>>>
>>> ..."Agent and client talks"...
>>>
>>> Now supervisor/coach wants to give agents some tips:
>>>
>>> > originate <supervisor dial string> &eavesdrop(<agent_chan_uuid>)
>>>
>>> "Supervisor can now listen and talk to agent by pressing the "2" DTMF
>>>
>>> If supervisor needs to help another agent, he/she now needs to
>>> disconnect call and do another originate, which is quite tedious.
>>> If it was somehow possible, I rather do this:
>>>
>>> > originate <supervisor dial str> &park
>>> > "send api cmd to api that eavesdrop <client_chan_uuid> from
>>> <supervisor_chan_uuid>"
>>>
>>> ...and when done, quickly move to another client by issusing another
>>> command without disconnecting the call, perhaps even use the same
>>> <supervisor_chan_uuid> to listen to a recorded call.
>>>
>>> Does it makes sense? :)
>>>
>>> What approach would you recommend ?
>>>
>>> Thank you...
>>>
>>> Best Regards,
>>>   Allan
>>>
>>> _________________________________________________________________________
>>> Professional FreeSWITCH Consulting Services:
>>> consulting at freeswitch.org
>>> http://www.freeswitchsolutions.com
>>>
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>>>
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>>>
>>
>>
>>
>> --
>>
>> Tony Bourdeaux
>>
>> *Intelecenter, LLC*
>>
>> ph: 805-428-3031
>>
>> Skype: tony.bourdeaux
>>
>>
>>
>>
>>
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>>
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://confluence.freeswitch.org
>> http://www.cluecon.com
>>
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>> FreeSWITCH-users at lists.freeswitch.org
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